ACCESSIBILITY AT NATIONAL SCIENCE AND MEDIA MUSEUM


Advance booking

Advance booking is always a good idea so that our staff can readily provide assistance if required. Accompanying carers are eligible for a free ticket. We will be pleased to reserve allocated wheelchair spaces or other seats in any particular part of the auditorium if this is helpful. Wheelchair spaces and Carers tickets are bookable online. (For Carers Tickets please see Carers section). Alternatively to book wheelchair spaces or carer tickets by phone, or for all other accessibility enquires, please call our dedicated accessibility hotline 02072 947908 (Text Relay call 18001 02072 947908).



Customers who are mobility impaired


IMAX CINEMA

Wheelchair access to the IMAX cinema is via a special entrance on Level 5. If you need to use this entrance, please speak to a member of our Box Office team, who will be able to help you. Single spaces for wheelchair users are located on the balcony. There are accompanying seats alongside. Easy access toilets are available on Level 5. If you need to leave the cinema during a film, you'll need to inform an usher, so they can ensure the Level 5 door is open to let you back into the cinema.


Pictureville Cinema

Wheelchair access to Pictureville Cinema requires the use of a wheelchair lift. Please inform a member of Box Office staff if you need to use it. The cinema has two spaces for wheelchair users. Easy access toilets are located in the Pictureville Bar, just outside the cinema.


Cubby Broccoli Cinema

Cubby Broccoli Cinema is located on Level 1. Wheelchair access requires the use of the main museum lift. Please note that if you are visiting the cinema after the museum closes at 18.00, you will need to inform a member of Box Office staff if you require lift access. From the cinema doors, there is a ramped entrance/exit to the auditorium and seating for four wheelchair users. There are no toilets on Level 1—the nearest is on the ground level. The cinema doors require a code in order to be opened from the outside before 18.00. If you need to leave the cinema during a film, you'll need to inform a member of staff, so they can let you back into the cinema.


Blue Badge Parking

There are three parking spaces for blue badge holders at the front of the museum. These have a maximum stay time of four hours.
There is space for car and coach drop-off directly outside the entrance. The nearest car parks are Sharpe Street and Radwell Drive, at the rear of the museum. These car parks are council-operated, and charges will apply.




Customers with a visual impairment

Assistance dogs are welcome. If you wish to take your dog into one of our cinemas, please let our Box Office staff know when booking so that an aisle seat can be reserved. Our cinema staff will be happy to provide drinking water for your dog. A large print map of the museum is available from the front desk, and you can get large print film schedules from the Box Office. Just ask a member of staff when you arrive at the museum. A lift can be accessed from the museum foyer on Level 0. It goes to all levels of the museum, and has audio announcements, Braille and raised buttons. Pictureville Cinema offers audio description for selected screenings. Check the Picturehouse at National Science and Media Museum listings for the latest screenings, or call the Box Office on 0871 902 5756 for more information (lines are open 09.30–20.30 daily).


Large print requests

Large print versions of our film schedule are available on request from a member of staff.




Customers with a hearing impairment

Induction loop facilities are located at the Box Office on Level 0 and in the BFI Mediatheque on Level 6. Induction loop systems are also fitted in our three cinemas. To access the system, you will need to turn your hearing aid to the 'T' position. Pictureville Cinema offers Dolby Screen Talk subtitling for selected screenings. Check the Picturehouse at National Science and Media Museum listings for the latest screenings, or call the Box Office on 0871 902 5756 for more information (lines open 09.30–20.30 daily).




Dementia-Friendly Screenings

As part of our commitment to being Dementia Friendly, Picturehouse runs monthly Dementia-Friendly screenings. Dementia-Friendly Screenings are open to all but aim to make cinema more accessible to local dementia communities by providing a fun, friendly and inclusive experience for people living with dementia. The lights are left on low, there are no adverts or trailers and the audience is allowed to move around – or sing along to any musical numbers! – should they wish to. Free tea, coffee and biscuits are served for half an hour before the film to give people the chance to meet and socialise with others and to familiarise themselves with the cinema space and there is extra signage put up to help you navigate the building. Tickets are at a reduced price of £4 per person, with a free place for accompanying carers. Our Dementia screens are on the last Wednesday of every month.