Accessibility Helpline: 0207 294 7908
Text Relay call 18001 02072 947908. Check out the Relay UK app for more details.
The helpline is open Monday to Sunday, 10am to 6pm, every day except Christmas Day.
Find general information about accessibility at Picturehouse here.
Advance booking is always a good idea so that our staff can readily provide assistance if required. Accompanying carers are eligible for a free ticket. We will be pleased to reserve wheelchair spaces or seats in any particular part of the auditorium if this is helpful. To book wheelchair spaces or carer tickets by phone, or for all other accessibility enquiries, please call our dedicated accessibility hotline: 020 7294 7908.
Screen 1 is on the ground floor and is accessible for wheelchair users. There is one designated wheelchair viewing position. An usher will guide customers to this location. Screen 2 is on the first floor, and can only be accessed up a staircase of 32 steps. We do not have an elevator. However, we do try to show each film in both screens over the course of its run, in order to ease access. For information on which screen a particular show is playing in, click on the performance time.
We regret that there are no adapted toilets at the cinema. However, these facilities are available within easy reach of the cinema in Seven Dials (around the back of Sainsbury's on Kingsmead Square, just in front of the Egg Theatre), or in The Grapes pub next to the cinema. A member of staff will be happy to give directions where necessary.
Parking for drivers with disabled badges is permitted in St Michael's Place (adjacent to the cinema) at any time for up to three hours, provided an Orange Badge and clock are displayed.
Audio Description (AD) is a narrated soundtrack where the action, scene changes and the actors' body language is described for people with sight loss. This additional soundtrack is broadcast through wireless headsets so only the wearer can hear it, and fits within the silent gaps in a film so it doesn't interfere with the dialogue. Headsets are available to borrow at the box office. AD is available in both screen for every film where an AD track has been created (most films do have an AD track, but not all). To find out if a performance is available with Audio Description, please check the film listings on our website where they are clearly identified, ask a member of staff at the cinema, or contact the Accessibility Helpline.
Our Audio Description/Hard of Hearing Loop and Headphones are not currently working in screen 2 while we await a replacement system. The system is working fine in Screen 1.
Large print versions of our film schedule are available on request from a member of staff.
Our staff are more than happy to help customers find their way around the cinema.
Infrared neck loops, for hearing aid users. Place the loop around your neck and switch your hearing aid to the 'T' setting or loop programme. The neck loop looks like a necklace; it has an infrared receiver which needs to be facing the screen. Headphones can also be provided. This system works best in seats in rows F to M in screen 1 and no further back than row F in screen 2.
We have a hearing loop in Screen 1. This is used by hearing aid wearers and is designed to amplify the soundtrack and limit background noise which might otherwise be picked up by the hearing aid. Switch your hearing aid to the 'T' setting or loop programme to receive the soundtrack via the loop. No other equipment is needed.
We offer regular Subtitled (Captioned) screenings, which provide a transcription of the audio from a film, displayed at the bottom of the cinema screen. Along with the dialogue from the film, the subtitles include non-dialogue audio such as "(sighs)" or "(door creaks)" to ensure that people who are deaf or hard of hearing can enjoy the full film plot. These screenings may also benefit those with English as a second language. Subtitled screenings are programmed to take place on Monday afternoons- though this can change. Please note that not all films are provided with a Subtitle (Captioned) track, and therefore they may be less regular.
Guide dogs are welcome at the Little Theatre. If you wish to take a dog into a performance, please let us know when booking so we can arrange an aisle seat. Alternatively, your dog can be cared for by a member of staff for the duration of the performance. We will be happy to provide drinking water for your dog.
Autism-Friendly Screenings are screenings which create an environment that is welcoming for people with a range of conditions such as autism, learning disabilities and cognitive disorders. Sound levels are turned down, the lights are left on at a low level and there are no trailers or adverts at the beginning of the film. Audience members are welcome to take a break from the screen, make noise and move around as needed. Autism-Friendly screenings run once a month and tickets are £3 per person.
Dementia-Friendly Screenings are screenings are open to all but specially adapted to enable people living with Dementia to enjoy a trip to the cinema. The films are specially programmed and include older classics and musicals. Sound levels are turned down if it is a loud soundtrack, the lights are left on at a low level and there are no trailers or adverts at the beginning of the film. Free tea, coffee and biscuits are served before the film to give audience members a chance to socialise and familiarise themselves with the building. There is a short interval about halfway through the film and audience members are welcome to take a break from the screen, make noise and move around as needed. Dementia-Friendly screenings run on the first Monday of the month with refreshments from 10.30 and the film starting at 11.00 Tickets are £4 per person, with free tickets for accompanying carers.