Cinema City, Norwich
St Andrew’s Street
Box Office Number: 0871 902 5724 (calls cost 13p per minute plus your telephone company's access charge)
For restaurant reservations please call 01603 623 435
General Manager: Jack Thompson
Cinema City is located in the heart of Norwich and is easily accessible by public transport.
Address: Cinema City, St Andrews Street, Norwich NR2 4AD
We are a short walk from Norwich railway station. To plan your journey, please visit trainline.com
We are a short walk from Norwich Castle Meadow Bus Terminal.
Click here to plan your cycle route
Click here to find us on Streetmap.
For parking information please visit the Norwich Council Car Parks webpage.
The cinema opens at 10am daily.
Our telephone lines are open from 9.00am to 8.30pm, seven days a week. Please call 0871 902 5724 (calls cost 13p per minute plus your telephone company's access charge). You can book tickets online by clicking on the time of a film.
Admission is subject to our Terms of Admission.
Picturehouse Members enjoy the following benefits and discounts:
*3D shows carry a supplementary charge of £2, or £1.30 if you are reusing glasses. Free tickets cannot be used for premium-priced events. See our Terms And Conditions for details.
**With Member Plus you can bring up to three guests to any performance at the Members' price. You also get an additional Membership card, so a significant other in your life can make use of the account too!
Available to those who are over 60 and retired. You must bring proof of status to the cinema.
Available to those in full-time or part-time secondary or higher education (age 15+), including mature students. You must bring proof of status to the cinema. Find out more
For full details, and to buy or renew your Membership, call 0871 902 5724 or visit your local Picturehouse.
Members can call a dedicated helpline for anything concerning their Picturehouse Membership. Whether you want to find out when your Membership expires, check how many free tickets you have left or simply discuss your benefits and renewal options, we are here to help on 020 7733 2229.
Please note that while you can renew your Membership on this helpline, you cannot book tickets on this number. To book tickets, please call 0871 902 5747 (calls cost 13p per minute plus your telephone company’s access charge).
Your Cinema City Membership also entitles you to the following discounts and offers:
10% off at The Book Hive
53 London Street, NR2 1HL
Concessionary rates for NAC events (maximum two people) at Norwich Arts Centre 51 St Benedict’s Street, NR2 4PG
10% off at The Forum Shop
Bethel Street, NR2 1TF
10% off membership of Mini Monkey Gym
10% off children’s wear at Coccolino
85 Upper Street, NR2 1AB
10% off membership of the Norfolk Network
15% off all personal training sessions and your first fitness class free at Dynamic Fitness
Local business offers are subject to change. Please present your Membership card to take advantage of the offers.
Join to receive free tickets, discounts and much more. It's a no-brainer!
Student Picturehouse Members enjoy the following benefits and discounts:
Student Picturehouse Membership is available to those in full-time or part-time secondary or higher education (age 15+), including mature students. You need to have valid photo student ID to be eligible.
Call 0871 902 5727 or visit your local Picturehouse for more details. Buy online now and pick up your new Membership card upon presentation of your NUS or student photo ID card at the cinema.
Every month E4, in partnership with Picturehouse Cinemas, screens a free film exclusively for students. From previews of the biggest new blockbusters to old-school classics, E4 Slackers Club shows the best movies around.
To become a member, you just need to take your NUS or student photo ID card to any Picturehouse Cinema and sign up for free. If you become a Student Picturehouse Member, you will automatically gain membership of E4 Slackers Club.
New for students! Two tickets for £10 on Picturehouse Screen Arts shows. See the best in theatre, dance and opera for the measly sum of £10, and take a mate with you! Screen Arts brings world-class arts productions to your local cinema, in glorious high definition on the big screen.
Only available on the day of the screening. Tickets must be booked in person. This offer is subject to availability.
Our Gift Cards can be used to buy anything for sale in any Picturehouse Cinema – whether it's a ticket or two for a cracking film, or a cup of coffee in one of our café bars.
They're simple, flexible and top-up-able!
Using Gift Cards at the cinema
You can use your Gift Card to purchase anything for sale. The exact amount will be taken off the card, and any money left over will remain on the card for another time. If there isn’t enough money on the card to cover your purchase, just pay by another method. There are no time limits on the card.
Gift Cards can only be used at Box Office and cannot be used over the phone or online.
Tue-Fri from 5pm; all day Sat & Sun
Matinees & Late-night Shows
Tue-Fri to 5pm
All day Monday
Except Bank Holidays
For the over-60s. Membership is free, and members can enjoy a free tea or coffee and biscuits at the weekly Silver Screen shows. Silver Screen members’ tickets are £6.00 for Silver Screen shows. Non-members are also welcome – the usual ticket prices apply.
For parents and guardians with babies under one year old. Membership is free and valid until the baby’s first birthday. Tickets are £8, babies come free. Only customers with babies will be admitted.
For preschool children and their parents and carers. Tickets are £3 for children, free for accompanying adults. No adult unaccompanied by a toddler will be admitted.
The unemployed can purchase a ticket at child ticket prices Tuesday to Thursday before 4.00pm.
For children aged three to 12. Tickets for children and accompanying adults are £2.00 each. No adult unaccompanied by a child will be admitted.
All tickets for Autism-Friendly Screenings are £3.00
Schools’ screenings are £3.50 per pupil, or £4 for premium films. Accompanying teachers come free. To request information on our schools' programme or to organise a trip, please contact Cinema Plus.
3D films cost £1.30 extra per person, not including 3D glasses. These cost an additional 70p, and can be purchased at the cinema if you do not have your own.
Student tickets are available to those in full-time secondary or higher education.
Retired tickets are available to those over 60 who are retired.
Child tickets are available to those under 15.
Family tickets are for four people, at least two of whom must be under 15. Not applicable to premium-price screenings.
You may be asked for proof of age, which needs to be photographic ID with date of birth. Suitable proof includes a passport or a CitizenCard (details of which are available from the Box Office).
There is a £1.50 booking fee per transaction for telephone and online bookings. This fee does not apply to Picturehouse Members,* or to tickets purchased in person at the cinema.
*Includes Silver Screen and Slackers Club members, as well as paid-for Memberships.
This page explains the current facilities for people with disabilities and is intended to assist you in planning your visit.
Advance booking by telephone, post, fax, online or through a friend is always a good idea so that our staff can readily provide any assistance you require. Seats are usually reserved for performances after 6.00. However, we will be pleased at any time to reserve wheelchair spaces or seats for any particular part of the auditorium if this is helpful for customers with disabilities.
We also recommend booking a table if you plan to have a meal in our brasserie, which can be done in person or on 01603 623 435 / 07504 356378.
Customers with Limited Mobility
All areas of the building are accessible to customers with limited mobility, including wheelchair users. There is level access to the brasserie through the courtyard entrance on St Andrew’s Hill. This entrance also gives level access to the lift, which will take you to the Box Office (on the upper ground floor), Screen 1 (first floor), Screens 2 and 3 (basement) and the toilets (top floor).
We can remove seats in each of the auditoria to accommodate wheelchairs. There are six spaces in Screen 1, two spaces in Screen 2 and one space in Screen 3. We recommend that you telephone to confirm availability and book a space to avoid disappointment when you arrive.
The Box Office has an adapted counter with an accessible level for transactions for wheelchair users.
Guide dogs are welcome at Cinema City. If you wish to take a dog into a performance, please let us know when booking so we can arrange an aisle seat.
Alternatively your dog can be cared for by a member of staff for the duration of the performance. Our staff will be happy to provide drinking water for your dog.
There is a fully accessible separate toilet on the top floor and on the basement level for wheelchair users. There is an emergency call point inside should you need to summon assistance.
Assisted Hearing Facilities
There are infrared facilities in all three screens. To use the infrared system, please ask for receiving equipment at the Box Office.
Certain performances carry subtitles, and these are clearly indicated in the programme.
In the Event of an Emergency
Cinema City has several disabled refuge points. If you would like to be made aware of the location of refuge points when you arrive, please ask a member of staff.
In the event of a suspected emergency our staff will ask customers with limited mobility in Screen 1 to move to a refuge point before we evacuate the auditorium. Once the stairs are clear we will return to help you down the stairs.
There is also a refuge on the top floor, outside the disabled toilet.
Bookings & General Enquiries
Wheelchair spaces and carers tickets are bookable online. (For Carers tickets please see Carers section). Alternatively to book wheelchair spaces or carer tickets by phone, or for all other accessibility enquires, please call our dedicated accessibility hotline on 02072 947908. (Text Relay call 18001 02072 947908). (Text Relay call 18001 02072 947908).
Customers who have a disability that means that they need a companion with them in the cinema can bring them to any Picturehouse Cinema for free.
You can sign up for a Carers Card which will automatically discount one of your tickets, and which you can use – without a booking fee – when buying tickets in person, online or by telephone. The card will also mean that you don’t have to explain your situation every time you visit the cinema.
Ticket prices for customers with disabilities are according to their circumstances (e.g. adult, Member or student); the free ticket applies to their companion. The card must be used in conjunction with a paid-for ticket or a Member’s free ticket.
All customers for 3D screenings – including those using free tickets – will need to buy a pair of 3D glasses. These can be reused if you keep them.
Signing up for a card is not required, but we hope it will make buying tickets easier. It is personal to you, and may not be used by other people.
To apply for a Picturehouse carer card, please take proof of eligibility to your nearest Picturehouse and a member of the team will set up your card. If you need additional information or advice please email firstname.lastname@example.org or call our customer service hotline on 020 7326 2649
The eligibility criteria are kept under review and may be updated from time to time; currently, people who receive one of the following benefits are eligible:
Additionally, limitations placed on Cinemas by their local licenses require children and young people under 8 years of age to be accompanied by a responsible person; consequently, applications for cards can only be considered for people who are 8 years of age or older.
At Cinema City we offer a wide range of events and activities for schools, colleges and adult learners, both at the cinema and around the county. Cinema Plus provides opportunities for both formal and informal learning, and it is our belief that these opportunities should not be limited in terms of age, ability or access. Most importantly, we believe education should be enjoyable.
Cinema Plus, the film education programme at Cinema City, has received development funding from the Heritage Lottery fund for Norfolk at the Pictures, a project to collect and preserve the heritage of cinemagoing in Norfolk and to create a new Screen Heritage Centre at Cinema City.
How You Can Get Involved
Norfolk at the Pictures wants you contribute your memories, photographs, films and cinema memorabilia. All of the memories will be collected, exhibited and preserved through a variety of methods, including a commemorative publication and an online project.
For more information or to contribute material, contact email@example.com
Keep up to date with our Picturehouse Education blog
Please click here for information on The Dining Rooms.