Accessibility Helpline: 0207 294 7908

Text Relay call 18001 02072 947908. Check out the Relay UK app for more details.

The helpline is open Monday to Sunday, 10am to 6pm, every day except Christmas Day.

Find general information about accessibility at Picturehouse here.

Customers who are mobility impaired

Physical access around the cinema

The Box Office-café-bar and an accessible toilet are all on the ground floor and accessible to customers with limited mobility including wheelchair users. There is a staircase that leads to the first floor where the bar, screens and second accessible toilet are, but we also have lift access to this floor through the corridor into Komedia. Our café-bar has an adapted counter for wheelchair users. There is a second Accessible toilet available on the first floor by the main staircase and no radar key is required to use. There are further toilets on the second floor but these are only accessible by stairs. 

Physical access in the screens

Both screens are accessible to customers with limited mobility including wheelchair users. Both screens are situated on the first floor and accessible via lift. Both screens have slightly raked seating and have shallow steps from the front row up. Both of our screens have wheelchair spaces, the spaces contain seats which we can remove to create the wheelchair space. In both of our screens, these spaces are located on the front row. Screen 1 has two wheelchair spaces & Screen 2 has one. If you wish to book a wheelchair space, please mention this if you book over the phone or in person. Alternatively, you can contact us at [email protected] and we can ensure that space is kept free for you.

Blue Badge Parking

We do not have any parking facilities at the cinema, there is an NPC car park approximately 150 yards from the cinema entrance on Church Road. Drop-offs are permitted outside the front door for customers with limited mobility. Please note that during weekends and Bank Holidays Gardner Street is closed off to vehicles.

Customers with a visual impairment

Audio Described

We are able to provide this service in both of our screens when the content is supplied by the film's distributor. Screenings which have Audio Description will have the "AD" attribute under the film time on our website. In order to use this service you will require a headset which you can get by speaking to any member of staff.

(Please note: It is recommended to sit in the front 6 rows of Screen 1 to get the best reception for this service).

Large Print Request

Large print versions of our film schedule are available on request from a member of staff.

Customers with a hearing impairment

Infrared System

We have an Infrared system available in both screens. This system transmits the dialogue via infrared light to Infrared receivers, which can be used by guests with or without hearing aids. For guests with hearing aids, a neck loop is provided to plug into the receiver. Place the loop around your neck and switch your hearing aid to the 'T' setting or loop programme. The neck loop looks like a necklace; it has an infrared receiver which needs to be facing the screen. For guests who are hard of hearing but don't use a hearing aid, Infrared headsets are provided, which have an infrared receiver around the neck that needs to be facing the screen. The infrared receiver works best in the front half of the screen in Screen 1 (Rows A-E) on the right-hand side when facing the screen (Seats 1-6) and anywhere in Screen 2. The Infrared receivers are available by asking any member of staff who will get the relevant equipment you require. Once you have finished using them please return to either the Usher when leaving or to either of the bars.

Hearing Loops/Induction Loops

We have a hearing loop at both our bars to aid interaction between staff and customers who use hearing aids. The hearing loop helps to amplify the spoken word and limit background noise which might otherwise be picked up by the hearing aid. To use the loop system, switch your hearing aid to the 'T' setting or loop programme. No other equipment is needed.

Subtitled (Captioned) Screenings

We offer regular Subtitled (Captioned) screenings, which provide a transcription of the audio from a film, displayed at the bottom of the cinema screen. Along with the dialogue from the film, the subtitles include non-dialogue audio such as "(sighs)" or "(door creaks)" to ensure people who are deaf or hard of hearing can enjoy the full film plot. These screenings may also benefit those with English as a second language. Subtitled screenings are normally programmed twice a week, generally on a Sunday evening and Monday daytime but please check our listings for up to date timings. Please note that not all films are provided with a Subtitled (Captioned) track, so some weeks we may have fewer subtitled screenings as a result.

Assistance Dogs

Guide dogs and hearing dogs are welcome at Duke's at Komedia. If you wish to take a dog into a performance, please let us know when booking so we can arrange an aisle seat.

Autism-Friendly Screenings

Autism-Friendly Screenings are screenings which create an environment that is welcoming for people with a range of conditions such as autism, learning disabilities and cognitive disorders. Sound levels are turned down, the lights are left on at a low level and there are no trailers or adverts at the beginning of the film. Audience members are welcome to take a break from the screen, make noise and move around as needed. Autism Friendly screenings run on the third Sunday of every month and tickets are £3 per person.

Dementia-Friendly Screenings

Unfortunately, Duke's at Komedia does not do these screenings at present. However, our sister site Duke Of Yorks host these once a month on the last Friday of the month, normally around 11.00.

Bookings and general enquiries

Wheelchair spaces and Carers tickets are bookable online. (For Carers Tickets please see Carers section). Alternatively to book wheelchair spaces or carer tickets by phone, or for all other accessibility enquires, please call our dedicated accessibility hotline 02072 947908 (Text Relay call 18001 02072 947908).