This page explains the current facilities for people with disabilities and is intended to assist you in planning your visit.
If you can't find your answer here, reach out to us on our dedicated accessibility line at 02072 947908 (Text Relay call 18001 02072 947908. Check out the Relay UK app for more details). The helpline is open Monday to Sunday, 10am to 6pm, every day except Christmas Day.
Booking in advance online or by telephone is always a good idea – this means that our staff can readily provide any assistance you require. We're happy to reserve wheelchair spaces or seats for any particular part of the auditorium if this is helpful for customers with disabilities and accompanying carers are eligible for a free ticket. See here for more info on registering for and using a CEA Card to book your Carer tickets.
If you have any questions about your booking, we have a dedicated accessibility line: reach out on 02072 947 908 (Text Relay call 18001 02072 947908).
We have a platform lift and / or 3 steps at the front doors leading to our Box Office & Kiosk area. We have 4 tills at Box Office / Kiosk including a mobility till.
There is a ramp and / or 3 steps to the ground floor.
Lower Level: Screens 2, 3 and 4. There is step free access into screens 2 and 3. Screen 3 has 3 steps up to the door, there is also step free access available. Screen 4 has no step free access, and can only be accessed by a short staircase of 18 steps.
Our bar is on the lower level, and is accessed by a short staircase of 6 stairs and / or a platform lift. We have 3 tills at Bar including a mobility till.
Screens 1 and 5 are on level 1, which can be accessed by a staircase of 27 steps. Once on level 1, there is step free access to screen 5. From this level, there are 13 steps up into screen 1, but this screen can be accessed step free by using the lift to go to level 2. Screen 6 is also on level 2, and can be accessed by a staircase of 29 steps from the level 1 foyer.
All staircases in the building have handrails. Main Passenger lift available at all three levels.
Toilets are located on the ground floor, Bar-Cafe Area & first floor.
Accessible toilets are located on the first floor & Bar-Cafe area
Baby changing facilities & family toilet are located on the ground floor
While the cinema does not have its own parking facilities, there is a car park very close to the cinema with access via Beckenham Lane. There is space for drop offs outside for customers with limited mobility.
All of our screens are raked in order to ensure the best viewing experience, so there are steps in every screen.
Screen 1 is accessible from the first and second floors, and has a staircase to 13 steps to enter from screen 1. There is step free access via our main lift from level 2. There are 4 wheelchair spaces available in this screen.
Screen 2 has step free access from the ground floor, and has 1 wheelchair space available. There is one aisle in the middle of the screen.
Screen 3 is on the ground floor, and is accessible from two locations. There is a staircase of 3 steps, or step free access from the corridor. There is also 1 wheelchair space available in this screen. There are aisles on both sides of the screen.
Screen 4 is inaccessible to wheelchair users. It can only be accessed by a short staircase of 18 steps. There are two aisles in this screen separating blocks of seats.
Screen 5 is located on the first floor, and is step free accessible. There is 1 wheelchair space in this screen.There is one aisle located on the left hand side of the screen.
Screen 6 is on level 2, and can be accessed by a staircase of 29 steps from the level 1 foyer. It is inaccessible to wheelchair users and has no wheelchair spaces available. There are aisles on both sides of the screen.
Four screens have dedicated wheelchair spaces, available in the following locations:
Screen 1: Row K, Seats 9, 10, 23 & 24
Screen 2: Row A, Seats 5 & 6
Screen 3: Row A, Seat 6 &7
Screen 4: This screen is inaccessible to wheelchair users and has no wheelchair spaces available.
Screen 5: Row A, Seat 5 & 6
Screen 6: This screen is inaccessible to wheelchair users and has no wheelchair spaces available.
If you wish to book a wheelchair space, please mention this if you book over the phone or in person. Alternatively, you can contact us at [email protected] and we can ensure that space is kept free for you.
Aisles in our screens are located on each side of every row:
Screen 1: In the lower section, aisles are located between seats 9 and 10, and 20 and 21. In the upper section, aisles are located between seats 5 and 6, and between seats 27 and 28.
Screen 2: aisles are located between to seats 3 and 4
Screen 3: aisles are located next to seats 1 and 11
Screen 4: aisles are located between seats 11 and 12, and between seats 22 and 23.
Screen 5: aisles are located next to seats 1 ~ Screen 6: aisles are located next to seats 1 and 9
Sofa seats are double seats with no armrest in between. These are sold as two seats and are located:
Screen 4: In pairs, G1+2, G3+4, G5+6, G 7+8 and G9+10.
All seats have immovable armrests, and chairs are fixed together. The distance of the aisles between seats – from the front of one row of seats to the back of another – is approximately 49cm wide. The seat base and back are 48 to 50cm wide; and 60 to 66cm wide including armrests.
The sofa seat's base and back are approx 138cm wide; 168cm wide including armrests. These are sold as two separate seats.
Screen 1
No. of seats: 299
No. of wheelchair spaces: 4
Able to run with audio description? Yes
Screen dimensions: H.6.3m x W.10.55m approx
Screen 2
No. of seats: 98
No. of wheelchair spaces: 2
Able to run with audio description? Yes
Screen dimensions: H. 3.3m x W. 5.8m approx
Screen 3
No. of seats: 76
No. of wheelchair spaces: 2
Able to run with audio description? Yes
Screen dimensions: H.3.3m x W. 5.8m approx
Screen 4
No. of seats: 150
No. of wheelchair spaces: There are no wheelchair spaces available in this screen.
Able to run with audio description? Yes
Screen dimensions:H. 5m x W.10m approx
Screen 5
No. of seats: 80
No. of wheelchair spaces: 2
Able to run with audio description? Yes
Screen dimensions:H.3.4m x W.7.2m approx
Screen 6
No. of seats: 63
No. of wheelchair spaces: There are no wheelchair spaces available in this screen.
Able to run with audio description? Yes
Screen dimensions: H.3.4m x W.6.5m approx
Audio Description will be provided for all screenings where it is available (not all films come with an AD track). Screenings that have Audio Description will have an "AD" logo under the film time on our website. In order to use this service you will require a headset which you can get by speaking to any member of staff. Large print versions of our film schedule are available on request from a member of staff.
Audio Description (AD) is available in all screens.
Audio Description (AD) is a narrated soundtrack where the action, scene changes and the actors' body language is described for people with sight loss. This additional soundtrack is broadcast through wireless headsets so only the wearer can hear it, and fits within the silent gaps in a film so it doesn't interfere with the dialogue. Headsets are available to borrow at the box office.
AD is available for every film where an AD track has been created by the distributor. To find out if a performance is available with Audio Description, please check the film listings on our website where they are clearly identified, ask a member of staff at the cinema, or contact the Accessibility Helpline.
We would advise to book a seat in the centre of the screen and in the middle for optimal Audio Description.
Guide dogs are welcome. If you wish to take a dog to a performance, please let us know when booking so we can arrange an aisle seat. We will be happy to provide drinking water for your dog.
Customers can request a set of headphones from the box office staff that will amplify the film soundtrack. We show subtitled (captioned) screenings each week, these will be clearly marked in the listings.
We offer regular Subtitled (Captioned) screenings, which provide a transcription of the audio from a film, displayed at the bottom of the cinema screen. Along with the dialogue from the film, the subtitles include non-dialogue audio such as "(sighs)" or "(door creaks)". Check the cinema's weekly listings for current available captioned screenings, which will be clearly labelled. Please note that not all films are provided with a Subtitled (Captioned) track, so some weeks we may have fewer subtitled screenings as a result.
We have hearing loops at all counters to aid interaction between staff and customers who use hearing aids. The hearing loop helps to amplify the spoken word and limit background noise which might otherwise be picked up by the hearing aid. To use the loop system, switch your hearing aid to the 'T' setting or loop program. No other equipment is needed.
Dementia Friendly Screenings are open to all, but aim to make cinema more accessible to local dementia communities by providing a friendly and inclusive experience for people living with dementia. The lights are left on low, there are no adverts or trailers and the audience is allowed to move around. There is also an interval halfway through the film.
Dementia Friendly screenings typically take place monthly, on a Friday at 11.00am. Find all Dementia Friendly Screenings here.
Our relaxed Autism Friendly screenings are adapted in a variety of ways to help reduce anxiety and over-stimulation and ensure a safe, enjoyable cinema experience for people with autism, learning difficulties and/or other sensory sensitivities, and their families, friends and carers.
Autism Friendly Screenings are ad and trailer-free. The lights are left on low throughout the film, and will be played at a reduced volume. The audience is free to move around, make noise, take breaks and leave and re-enter the screen whenever needed.
Our bar can be used as a break out space, but it is currently closed.
The full list of our upcoming screenings can be found here. Screenings are updated regularly.
If you can't find your answer here, reach out to us on our dedicated accessibility line at 02072 947908 (Text Relay call 18001 02072 947908. Check out the Relay UK app for more details). The helpline is open Monday to Sunday, 10am to 6pm, every day except Christmas Day.
Find out more about booking a free carer place with a CEA card, our dedicated Accessibility Helpline, and our Autism Friendly and Dementia Friendly screenings at www.picturehouses.com/accessibility.
