Customers who are mobility impaired

Physical access around the cinema

From the cinema entrance, there are 4 steps up to the foyer. The foyer is accessible via a step lift for limited mobility users. From the foyer, The Box Office / Kiosk and screens 2 & 3 are accessible to customers with limited mobility including wheelchair users. We have a lift for access to all other areas other than the restaurant, bar and screens 4 &6. The restaurant, bar and accessible toilets can be accessed by a step lift. Our restaurant, bar, box office & kiosk has an adapted counter.

Physical access in our screens

Screens 2, 3, 5 and 1 are accessible to customers with limited mobility including wheelchair users. Screens 2 and 3 are on the ground floor and screens 1 & 5 are accessible via a lift. Screen 2 has seating for two wheelchair spaces in the front row. Screen 3 has seating for 1 wheelchair space in the front row. Screen 1 is fitted with stadium-style seating with four wheelchair spaces at the back of the screen accessed by a lift. Screen 5 has one wheelchair space in the front row of the screen. We regret that at present there is no lift to access Screens 4 & 6 and only be accessed by ascending a staircase.

Blue badge parking

Blue-badge holders are permitted to park on disabled parking spaces on in The Hill Car Park

Customers with a visual impairment

Audio Descriptions

Audio Description (AD) is a narrated soundtrack where the action, scene changes and the actors' body language is described for people with sight loss. This additional soundtrack is broadcast through wireless headsets so only the wearer can hear it, and fits within the silent gaps in a film so it doesn't interfere with the dialogue. Headsets are available to borrow at the box office where we can provide information on which seating the headsets work best in. AD is available in all screens for every film where an AD track has been created (most films do have an AD track, but not all). To find out if a performance is available with Audio Description, please check the film listings on our website where they are clearly identified, ask a member of staff at the cinema, or contact the Accessibility Helpline.

Large print requests

Large print versions of our film schedule are available on request from a member of staff.

Navigation around the building 

Screen 6 is accessible via 3 staircases or by taking the lift to level 2 and walking up a flight of stairs.

On the ground floor, we have a family accessible bathroom.


Dementia-Friendly Screenings are open to all but specially adapted to enable people living with Dementia to enjoy a trip to the cinema. The films are specially programmed and include older classics and musicals. Sound levels are turned down if it is a loud soundtrack, the lights are left on at a low level and there are no trailers or adverts at the beginning of the film. Free tea/coffee and biscuits are served before the film to give audience members a chance to socialise and familiarise themselves with the building. There is a short interval about halfway through the film and audience members are welcome to take a break from the screen, make noise and move around as needed. Dementia-Friendly screenings run on the third Friday of every month with refreshments from 10.00 and the film starting at 11.00 Tickets are £4 per person, with free tickets for accompanying carers.


Autism-Friendly Screenings are screenings which create an environment that is welcoming for people with a range of conditions such as autism, learning disabilities and cognitive disorders. Sound levels are turned down, the lights are left on at a low level and there are no trailers or adverts at the beginning of the film. Audience members are welcome to take a break from the screen, make noise and move around as needed. Autism-Friendly screenings run on the third Sunday of each month and tickets are £3 per person.

Guide dogs are welcome at Bromley. If you wish to take a dog into a performance, please let us know when booking so we can arrange an aisle seat. Alternatively, your dog can be cared for by a member of staff for the duration of the performance. We will be happy to provide drinking water for your dog.

Customers with hearing impairment

Infrared System

We have an Infrared system available in all screens This system transmits the dialogue via infrared light to infrared neck loops. The Williams Sound neck loops are available at the box office, please ask at the box office for further information.  

Infrared neck loops, for hearing aid users. Place the loop around your neck and switch your hearing aid to the 'T' setting or loop programme. The neck loop looks like a necklace; it has an infrared receiver which needs to be facing the screen.

Subtitled (Captioned) Screenings

We offer regular Subtitled (Captioned) screenings, which provide a transcription of the audio from a film, displayed at the bottom of the cinema screen. Along with the dialogue from the film, the subtitles include non-dialogue audio such as "(sighs)" or "(door creaks)" to ensure people who are deaf or hard of hearing can enjoy the full film plot. These screenings may also benefit those with English as a second language. Subtitled screenings are programmed for Sunday afternoon and Monday early evenings Please note that not all films are provided with a Subtitles (Captioned) track, so some weeks we may have fewer subtitled screenings as a result.

Bookings and General Enquiries

Wheelchair spaces and Carers tickets are bookable online. (For Carers Tickets please see Carers section). Alternatively to book wheelchair spaces or carer tickets by phone, or for all other accessibility enquires, please call our dedicated accessibility hotline 02072 947908 (Text Relay call 18001 02072 947908).