| Important update: Our cinema is currently without any step-free access to screen 5. We are working to rectify this as soon as possible and sincerely apologise for any inconvenience this may cause. |
This page explains the current facilities for people with disabilities and is intended to assist you in planning your visit.
If you can't find your answer here, reach out to us on our dedicated accessibility line at 02072 947908 (Text Relay call 18001 02072 947908. Check out the Relay UK app for more details). The helpline is open Monday to Sunday, 10am to 6pm, every day except Christmas Day.
Booking in advance online or by telephone is always a good idea – this means that our staff can readily provide any assistance you require. We're happy to reserve wheelchair spaces or seats for any particular part of the auditorium if this is helpful for customers with disabilities and accompanying carers are eligible for a free ticket. See here for more info on registering for and using a CEA Card to book your Carer tickets.
If you have any questions about your booking, we have a dedicated accessibility line: reach out on 02072 947 908 (Text Relay call 18001 02072 947908).
As you enter the foyer/kiosk area there is a customer lift on the left hand side, and stairs to the right hand side. This first flight of stairs has 20 steps. The customer lift allows one to access the first floor located upstairs, which includes an accessible toilet. Whilst the stairs allow one to access the mezzanine level which include non-accessible toilets. There is then a further flight of 20 stairs that lead to the first floor where our accessible toilet is located, as well as our bar which is fully accessible and three of our cinema screens.These cinema screens are accessible to wheelchair users and include spaces for wheelchairs. Our cafe and kiosk are located on the ground floor, as well as one of our cinema screens. Screen one is fully accessible and includes a slight ramp as you enter the screen. Screen five is located down a flight of 21 steps and does not have step free access.
We have a lowered till counter at the kiosk area and this is located between till two and three.
We have toilets located downstairs in screen five, these are not accessible to customers with limited mobility or wheelchair users. Toilets are also located on the mezzanine level, which are only accessible via a flight of 20 steps. Our accessible toilet is located on the first floor, next to screen three, this toilet is always unlocked unless occupied and is accessible to customers with limited mobility and wheelchair users, customers may use the customer lift to access this.
We have baby changing facilities located in the female and male toilets on the mezzanine level, as well as in the accessible toilet on the first floor, and the ladies toilet in Screen 5.
We have parking facilities located behind the cinema, called Burney Street car park. It is pay and display and has no affiliation with the cinema. The car park is open 24 hours, seven days a week and is accessible to customers with limited mobility and who may be wheelchair users. There are two ramps located on either side of the car park that allow access onto the main street. Drop-offs are permitted outside the front door for customers with limited mobility.
Screen one on the ground floor is fully accessible to customers with limited mobility including wheelchair users, there is a slight ramp as you enter the screen. Screen five is access down 21 steps and has no step free access to customers with limited mobility or wheelchair users. Screens two, three and four are located on the first floor and can be accessed via the customer lift or via the stairs; these are 2 flights of 20 steps each. These screens are accessible to customers with limited mobility and wheelchair users.
All screens have dedicated wheelchair spaces, available in the following locations:
Screen 1: Row G, Seat 1 & 15
Screen 2: Row G, Seats 1 & 13
Screen 3: Row G, Seats 1 & 13
Screen 4: Row G, Seats 1 & 7
Screen 5: Row A, Seat 1
If you wish to book a wheelchair space, please mention this if you book over the phone or in person. Alternatively, you can contact us at [email protected] and we can ensure that space is kept free for you.
Aisles in our screens are located at the following locations:
Screen 1: aisles are located next to seats 1 and 17
Screen 2: aisles are located next to seats 1 and 17
Screen 3: aisles are located next to seats 1 and 12
Screen 4: aisles are located next to seats 1 only
Screen 5: aisles are located next to seats 1 only
Sofa seats are double seats with no armrest in between. These are sold as two seats and are located:
Screen 5: F1+2 in pairs through to F7+8.
All seats have immovable armrests, and chairs are fixed together. The distance of the aisles between seats – from the front of one row of seats to the back of another – is approximately 45cm. The seat base and back are 48cm wide; and 62cm wide including armrests.
The sofa seat's base and back are approx 117cm wide; 140cm wide including armrests. These are sold as two separate seats.
Screen 1
No. of seats: 172
No. of wheelchair spaces: 2
Able to run with audio description? Yes
Screen dimensions: 8m x 3.3m
Screen 2
No. of seats: 127
No. of wheelchair spaces: 2
Able to run with audio description? Yes
Screen 3
No. of seats: 113
No. of wheelchair spaces: 0
Able to run with audio description? Yes
Screen 4
No. of seats: 72
No. of wheelchair spaces: 2
Able to run with audio description? Yes
Screen 5
No. of seats: 53
No. of wheelchair spaces: 2 (note screen 5 currently has no step free access)
Able to run with audio description? Yes
Customers can request a set of headphones from the box office staff that will amplify the film soundtrack. We show subtitled (captioned) screenings each week, these will be clearly marked in the listings and on the website.
We offer regular Subtitled (Captioned) screenings, which provide a transcription of the audio from a film, displayed at the bottom of the cinema screen. Along with the dialogue from the film, the subtitles include non-dialogue audio such as "(sighs)" or "(door creaks)".
Check the cinema's weekly listings for current available captioned screenings, which will be clearly labelled. Please note that not all films are provided with a Subtitled (Captioned) track, so some weeks we may have fewer subtitled screenings as a result.
Audio Description (AD) is a narrated soundtrack where the action, scene changes and the actors' body language is described for people with sight loss. This additional soundtrack is broadcast through wireless headsets so only the wearer can hear it, and fits within the silent gaps in a film so it doesn't interfere with the dialogue. Headsets are available to borrow at the box office.
AD is available for every film where an AD track has been created by the distributor. To find out if a performance is available with Audio Description, please check the film listings on our website where they are clearly identified, ask a member of staff at the cinema, or contact the Accessibility Helpline. Please note: It is recommended to sit in the front 6 rows of Screen 1 to get the best reception for this service.
Relaxed screenings are specially designed to make cinema-going easier and more accessible to those who may need additional support when they visit. These screenings are ideal for neurodivergent audiences of all ages, those living with dementia, and their families, friends, and carers, but all are welcome.
Relaxed screenings will show films without adverts or trailers. Lights are left on low, the volume is reduced, and the audience is free to move around and take breaks from the screen whenever needed.
We typically show:
A new release every second Monday of the month
A family-friendly film every third Sunday of the month
A classic film every last Friday of the month (with interval)
Whilst we do our best to ensure these screenings happen consistently, please note that on occasion the regular slot may change. Make sure to check local listings ahead of your screening.
If you can't find your answer here, reach out to us on our dedicated accessibility line at 02072 947908 (Text Relay call 18001 02072 947908. Check out the Relay UK app for more details). The helpline is open Monday to Sunday, 10am to 6pm, every day except Christmas Day.
Find out more about booking a free carer place with a CEA card, our dedicated Accessibility Helpline, and our Relaxed screenings at www.picturehouses.com/accessibility.
