| Important update: Our cinema is currently without any step-free access to screen 5. We are working to rectify this as soon as possible and sincerely apologise for any inconvenience this may cause. |
Booking in advance is always a good idea so that our staff can readily provide any assistance you require. Accompanying carers are eligible for a free ticket. We will be pleased to reserve wheelchair spaces or seats in any particular part of the auditorium if this is helpful.
All areas of the building are accessible to customers with limited mobility, including wheelchair users. The Box Office, Screen One and the Café are on the ground floor and have level access from the street. There is a lift in the main foyer for access to Screens Two, Three and Four and the disabled toilet. Access to the disabled toilets is by Radar key provided by a member of staff. There is no lift access to the Screen 5 in the basement Customers with limited mobility are asked to contact a member of staff to use the stairlift - The maximum load is 225kg for the platform. We can remove seats in each of the auditoria to accommodate a wheelchair. We recommend that you telephone in advance to confirm availability and book your space. The Box Office and bars all have adapted counters and accessible levels for transactions.
Guide dogs are welcome at the Greenwich Picturehouse. If you wish to take a dog into a performance, please let us know when booking so we can arrange an aisle seat. Alternatively, your dog can be cared for by a member of staff for the duration of the performance. Our staff will be happy to provide drinking water for your dog. Our stair rails have embossed tactile aids, which indicate the steps approaching each level. Three bumps mean that you are on the third step from the landing, two bumps mean that you are on the second step and one that you are on the final step.
Certain performances carry subtitles and these are clearly indicated in the programme, these take place on Fridays, Mondays and Wednesdays.
There are fully accessible separate toilets on the ground floor and first floor for wheelchair users. There is an emergency call-point inside should you need to summon assistance.
Setting down is best done by drawing alongside the main entrance on Greenwich High Road. There is a dipped pavement for access close to the front door of the building. Orange-Badge holders can park for free in the Burney Street car park at the rear of the building and there are three dedicated spaces for people with disabilities.
Guide dogs are welcome at Greenwich Picturehouse. If you wish to take a dog into a performance, please let us know when booking so we can arrange an aisle seat. Alternatively, your dog can be cared for by a member of staff for the duration of the performance. We will be happy to provide drinking water for your dog.
Autism-Friendly Screenings are screenings which create an environment that is welcoming for people with a range of conditions such as autism, learning disabilities and cognitive disorders. Sound levels are turned down, the lights are left on at a low level and there are no trailers or adverts at the beginning of the film. Audience members are welcome to take a break from the screen, make noise and move around as needed. Autism-Friendly screenings run on the third Sunday of each month and tickets are £3 per person.
Greenwich Picturehouse has three disabled refuge points, with a call-point to speak to the emergency services. If you would like to be made aware of the location of refuge points when you arrive, please ask a member of staff.
Wheelchair spaces and Carers tickets are bookable online. (For Carers Tickets please see Carers section). Alternatively to book wheelchair spaces or carer tickets by phone, or for all other accessibility enquires, please call our dedicated accessibility hotline 02072 947908 (Text Relay call 18001 02072 947908).
