ACCESSIBILITY AT THE GATE


Advance booking

Advance booking is always a good idea so that our staff can readily provide assistance if required. Telephone booking is available seven days a week from 9.30am to 8.30pm.  We will be pleased to reserve seats in any particular part of the auditorium whenever possible if you contact us in advance.

Wheelchair spaces and Carers tickets are bookable online. (For Carers Tickets please see Carers section). Alternatively to book wheelchair spaces or carer tickets by phone, or for all other accessibility enquires, please call our dedicated accessibility hotline 02072 947908 (Text Relay call 18001 02072 947908).




Customers who are mobility impaired

The auditorium is accessible from street level. We regret that within the confines of this historic cinema there is no space to provide an adapted toilet for the use of customers using wheelchairs. Customers are advised to use facilities nearby at McDonald's (opposite the cinema.). There is no parking at the cinema. The nearest disabled parking spaces are at the end of Hill Gate Street (turn next left after the cinema).




Customers with a visual impairment


Audio description

Audio Description (AD) is a narrated soundtrack where the action, scene changes and the actors' body language is described for people with sight loss. This additional soundtrack is broadcast through wireless headsets so only the wearer can hear it, and fits within the silent gaps in a film so it doesn't interfere with the dialogue. Headsets are available to borrow at the box office. To find out if a performance is available with Audio Description, please check the film listings on our website where they are clearly identified, ask a member of staff at the cinema, or contact the Accessibility Helpline.


Large print requests

Large print versions of our film schedule are available on request from a member of staff.




Customers with a hearing impairment

We occasionally screen English speaking films with subtitles, please look out for the HOH logo next to the screening times. We also can provide headsets that increase or decrease the volume of the film.

Foreign-language films are screened with English subtitles and these are clearly indicated in the programme.




Assistance dogs

Guide dogs are welcome. If you wish to take your dog into a performance, please let us know when booking so that we can arrange an aisle seat. Alternatively, your dog can be cared for by a member of staff for the duration of the performance. We will be happy to provide drinking water for your dog. 




Dementia-Friendly Screenings

Once a month we provide specially adapted screenings for people living with dementia. Screenings take place on the fourth Monday of every month. Free tea and coffee from 11.30, with the film starting at 12.00. There will be 20min intervals halfway through the respective film. From September we will be having special Dementia-Friendly singing group at 10.00, hosted by the Alzheimer's Society.