This page explains our facilities for people with disabilities and is intended to assist you in planning your visit.
Advance booking is always a good idea so that our staff can readily provide assistance if required. Accompanying carers are eligible for a free ticket. We will be pleased to reserve seats in any particular part of the auditorium whenever possible – please contact us in advance.
All the screens and the toilets are on the first floor. There is lift access from the ground floor foyer to the first floor.
There are designated wheelchair seats in each screen which can be removed to accommodate customers using wheelchairs.
Screen 1: seats J7 and K3
Screen 2: seats E1 and G1
Screen 3: seats B1 and F1
There is an adapted toilet at the cinema for customers using wheelchairs.
There is no parking at the cinema, but we are next to the Waitrose car park, which includes disabled spaces.
We provide large-print film schedules on request.
Audio description (AD) is a narrated soundtrack where the action, scene changes and the actors' body language is described with people with sight loss. This additional soundtrack is broadcast through wireless headsets so only the wearer can hear it, and fits within the silent gaps in the film so it doesn't interfere with the dialogue. Headsets are available to borrow at the box office. Customers are advised to ask a member of staff for a headset on arrival and should be handed back to a customer after the screening. AD is available in all screens for every film where an AD track has been created. To find out if a performance is available with AD, please check the film listings on our website where they are clearly identified, ask a member of staff at the cinema, or contact the Accessibility Helpline.
Customers with hearing impairments need to request a set of headphones from the box office staff that will amplify the film soundtrack.
The headsets work in all of our screens.
The Regal puts on two subtitled shows per week, these will be clearly marked in the listings.
Guide dogs are welcome at Regal. If you wish to take a dog into a performance, please let us know when booking so we can arrange an aisle seat. Alternatively. We will be happy to provide drinking water for your dog.
The 3rd Sunday of every month, at 11.00. Open to all but especially for people on the autism spectrum or with other special needs plus their families, friends and carers. During screenings the lights are left on low, the sound is reduced and customers can move around, make noise or take a break. Tickets are £3 for all.
The 1st Wednesday of every month, from 10.30. Screenings are open to all but are specially adapted for people living with dementia and their families, friends and carers. Free tea and coffee from 10.30, with a 20-minute interval during the film. Tickets are £4, with carers going free. Titles are usually from the Golden Age but can be modern films with significant popularity.
Wheelchair spaces and Carers tickets are bookable online. Alternatively to book wheelchair spaces or carer tickets by phone, or for all other accessibility enquires, please call our dedicated accessibility hotline 02072 947908 (Text Relay call 18001 02072 947908).
