This page explains the current facilities for people with disabilities and is intended to assist you in planning your visit.
Advance booking by telephone, online or through a friend is always a good idea so that our staff can readily provide any assistance you require. Seats are usually reserved for performances after 6.00. However, we will be happy to reserve wheelchair spaces or seats for any particular part of the auditorium if this is helpful for customers with disabilities.
We have allocated seating for most performances regardless of the time of day and can take bookings for Wheelchair spaces. We also recommend booking a table if you plan to have a meal in our restaurant, which can be done in person or on 01603 623 435.
All areas of the building are accessible to customers with limited mobility, including wheelchair users. There is level access to the restaurant through the courtyard entrance on St Andrew's Hill. This entrance also gives level access to the lift, which will take you to the Box Office (on the upper ground floor), Screen 1 (first floor), Screens 2 and 3 (basement) and the toilets (top floor).
Where available Audio Descriptions will be accessible on all shows.
We are happy to offer Large Print versions of our weekly listings flyer.
Please state that you wish to use the infrared hearing system at the time of booking so that we can advise on the best seats to choose.
We can remove seats in each of the auditoria to accommodate wheelchairs. There are six spaces in Screen 1, two spaces in Screen 2 and one space in Screen 3. We recommend that you telephone to confirm availability and book a space to avoid disappointment when you arrive.
The Box Office has an adapted counter with an accessible level for transactions for wheelchair users.
Guide dogs are welcome at Cinema City. If you wish to take a dog into a performance, please let us know when booking so we can arrange an aisle seat. Our staff will be happy to provide drinking water for your dog.
The main customer toilets, which include a separate fully accessible toilet, are on the lower-ground floor. There's an additional accessible toilet on the second floor by the lift. There is an emergency call point inside should you need to summon assistance.
Car parking is limited.
There are infrared facilities in all three screens. To use the infrared system, please ask for receiving equipment at the Box Office.
Certain performances carry subtitles, and these are clearly indicated in the programme.
Cinema City has several disabled refuge points. If you would like to be made aware of the location of refuge points when you arrive, please ask a member of staff.
In the event of a suspected emergency, our staff will ask customers with limited mobility in Screen 1 to move to a refuge point before we evacuate the auditorium. Once the stairs are clear we will return to help you down the stairs.
There is also a refuge on the top floor, outside the disabled toilet.
Autism Friendly Screenings are screenings which create an environment that is welcoming for people with a range of conditions such as autism, learning disabilities and cognitive disorders. Sound levels are turned down, the lights are left on at a low level and there are no trailers or adverts at the beginning of the film. Audience members are welcome to take a break from the screen, make noise and move around as needed. Autism Friendly screenings run on the third Sunday of the month and tickets are £3 per person.
Dementia Friendly Screenings are screenings are open to all but specially adapted to enable people living with Dementia to enjoy a trip to the cinema. The films are specially programmed and include older classics and musicals. Sound levels are turned down if it is a loud soundtrack, the lights are left on at a low level and there are no trailers or adverts at the beginning of the film. Free tea/coffee and biscuits are served before the film to give audience members a chance to socialise and familiarise themselves with the building. There is a short interval about halfway through the film and audience members are welcome to take a break from the screen, make noise and move around as needed. Autism Friendly screenings run on the last Friday of the month with refreshments from 10.30 and the film starting at 11.00. Tickets are £4 per person, with free tickets for accompanying carers.
Wheelchair spaces and Carers' tickets are bookable online. (For Carers' Tickets please see Carers section). Alternatively to book wheelchair spaces or carer tickets by phone, or for all other accessibility enquires, please call our dedicated accessibility hotline 02072 947908 (Text Relay call 18001 02072 947908).