These Conditions apply to the purchase and use of all Picturehouse Gift Cards and e-Gift Vouchers and by purchasing a Gift Card or E-Gift Voucher you agree to be legally bound by these Conditions. Use of Picturehouse Gift Cards and E-gift Vouchers is also subject to these Conditions and you're agreeing to be bound by these terms when you use a Picturehouse Gift Card or E-Gift Voucher. Picturehouse may amend or vary these Conditions from time to time at our sole discretion but changes will not apply retrospectively.
Gift Cards and e-Gift Voucher
The Gift Card or e-Gift Voucher is valid for use in Picturehouse Cinemas. The value on the Gift Card or e-Gift Voucher can be used towards payment for the purchase of cinema tickets, food and beverages. To use your Gift Card or e-Gift Voucher to make a purchase on the Picturehouse App or by calling the booking line, your Gift Card or e-Gift Voucher must have enough funds to cover the whole transaction. To use your Gift Card or e-Gift Voucher in person at our cinema, Gift Cards or e-Gift Vouchers may be used as part payment towards the total cost of the transaction.
You may give the Gift Card or e-Gift Voucher to anyone else to use but the Gift Card or e-Gift Voucher may not be re-sold. Please make sure that you and/or the recipient keep the Gift Card or e-Gift Voucher safe.
For transactions in Picturehouse Cinemas, where the value on the Gift Card or e-Gift Voucher is less than the total Transaction Value, the user will be required to make up the difference in price by any acceptable means other than another Gift Card or e-Gift Voucher. No part payments using a Gift Card or e-Gift Voucher can be made on the Picturehouse App or ticket booking line.
Gift Card or e-Gift Voucher validity period: The Gift Card or e-Gift Voucher shall be valid for 24 months from the date of original purchase or, if later, the date of the last card payment or top-up made. Once the entire balance has been used and no top-up has been made within 30 days from that date, the Gift Card or e-Gift Voucher will be deactivated and cannot be re-used. Any balance unused at the end of the validity period will be cancelled and no refund will be given.
When the Gift Card is used, the amount of the Transaction Value will be deducted from the balance on the Gift Card. The balance may be checked in our cinemas at any till point.
By purchasing a Gift Card or e-Gift Voucher you are expressly requesting that you and/or a User are able to immediately start using the Gift Card or e-Gift Voucher from the date of receipt of our email that confirms acceptance of your order.
Gift Cards and e-Gift Vouchers may not be exchanged for cash.
Defaced, illegible or photocopied Gift Cards will not be accepted.
The Gift Card or e-Gift Voucher does not entitle the User to preferential treatment over other Cineworld customers for the purchase of cinema tickets, merchandise, food and beverages and/or the Picturehouse Membership access to cinemas or otherwise.
The Gift Card or e-Gift Voucher does not entitle you to any credit or other form of financial accommodation.
Other taxes or costs may exist in relation to the Gift Card or e-Gift Voucher that are not imposed by us.
The number, location and availability of Picturehouse Cinemas in any area are subject to change. A list of current Picturehouse Cinemas is available from www.picturehouses.co.uk or on written request to the Customer Services Department enclosing a stamped self-addressed envelope.
1. WHO WE ARE
Picturehouse Cinemas Limited is a limited company registered in England as company number 2310403 and its registered office is 8th Floor, Vantage London, Great West Road, Brentford TW8 9AG. Our registered VAT number is 9973368 53.
This website (www.picturehouses.com) and the app (Picturehouse iOS App and/or Picturehouse Android App) are owned and operated by us (each and together referred to in these terms and conditions simply as our Sites).
You can contact our Membership Helpline on 0207 733 2229 or [email protected].
2. APPLICATION OF THESE TERMS & CONDITIONS
3. TYPES OF MEMBERSHIP
We offer different types of Membership:
As well as an upgrade to Premium Membership for Individual and Plus members on renewal in certain circumstances (referred to as the 'Premium upgrade' or 'Premium membership') (please see clause 10 for more details about the premium upgrade).
The benefits of these different types of Membership are detailed in clause 7 below. When you purchase a Membership, you will select a Membership category which will determine the cinemas at which you can use your free tickets and may also give you access to certain other offers and benefits specific to cinemas within your chosen category from time to time (please see clause 7.3 below). The locations and cinemas currently available which can be associated with each type of Membership are as follows:
West End category
Please Note: The number, location and opening hours of Picturehouse Cinemas in any area or category may change during your Membership period. A list of current Picturehouse Cinemas is available from our website and the Membership Helpline.
4. APPLYING FOR MEMBERSHIP
5. CANCELLATION RIGHTS
6. MEMBERSHIP DISCOUNTS AND OFFERS
7. FREE TICKETS, DISCOUNTS AND USING THE MEMBERSHIP CARD
Additional benefits of Membership Plus
Food and beverage discounts
Booking tickets and claiming discounts
Displaying your Membership Card
Additional benefits if you are upgraded to Premium Membership
Founder Membership Offer
8. PAYMENT OF ANNUAL MEMBERSHIP FEES
9. AUTOMATIC RENEWAL IF PAYING BY DIRECT DEBIT (NOT AVAILABLE FOR NEW MEMBERS)
10. AUTOMATIC RENEWAL OF ONLINE MEMBERSHIPS
10. RENEWAL 12 MONTH ONLY MEMBERSHIPS
12. UPGRADES TO PICTUREHOUSE PREMIUM MEMBERSHIP AND OTHER OFFERS
13. LOST, STOLEN OR DEFECTIVE CARDS
15. INFORMATION PROVIDED
16. ISSUES WITH YOUR MEMBERSHIP
17. YOUR LEGAL RIGHTS
As a consumer, you have legal rights in relation to services that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau. Nothing in these terms and conditions will affect these legal rights.
18. SUSPENSION AND TERMINATION BY PICTUREHOUSE
19. OUR LIABILITY
20. QUESTIONS AND COMPLAINTS
Last updated 15 November 2023
These terms and conditions (Terms) apply to your registration for and use of any MyPicturehouse account in all respects including any ticket bookings you make through a MyPicturehouse account (whether accessed via th Picturehouse website or App). Please read them carefully and check our Website regularly for any updates to these terms.
Changes to MyPicturehouse and these Terms
Last updated September 2021
By booking Content with Picturehouse Entertainment you are entering into an Agreement with Picturehouse Entertainment and agree to be bound by the Booking Confirmation and these Terms and Conditions.
Please read these Terms and Conditions before booking with Picturehouse Entertainment. If you do not agree with these Terms and Conditions you may not book an Event with Picturehouse Entertainment.
(A) The Distributor distributes content in the Territory and wishes to license the right to exhibit certain Events to the Exhibitor.
(B) The Exhibitor is the owner of certain cinema(s) or other establishments with cinema quality facilities and wishes to accept the licence described in the Booking Confirmation.
(C) The Distributor has agreed to make available to the Exhibitor certain Event(s) on the terms set out on these Terms and Conditions.
It is agreed as follows:
The Exhibitor and the Distributor shall use their reasonable endeavours to promote the Event(s) via the following activities:
the Distributor will, in liaison with the Content Provider(s) where relevant, use its reasonable endeavours to provide the Exhibitor with access to any marketing materials which exist for the applicable Event, or example:
2. Coffee and Tea Membership Offer
Last updated 23 November 2023