Picturehouse Refuge Membership Voucher Code Terms of Purchase and Use

For a limited time only (whilst Picturehouse cinemas are closed due to Covid-19), £10 from every West End or London category of Picturehouse Annual Membership and £5 from every outside of London (Regional) Annual Membership sold will be donated by Picturehouse to our charity partner Refuge.

These membership types (Picturehouse Refuge Membership) will have the same benefits as standard individual Picturehouse Memberships with the addition of an extra free ticket for the first year of membership, a total of 5 instead of the standard 4 complimentary tickets, for use by the Picturehouse Member.  Please see www.picturehouses.com/membership for information about Picturehouse Membership and membership types.

To purchase Picturehouse Refuge Membership, a Picturehouse Refuge Membership voucher code must be purchased from the Gift Shop on the Picturehouse Website, www.picturehouses.com/gift-shop and then redeemed in cinema to activate the membership.

To ensure the member is able to enjoy their full 12 months' of membership, the Picturehouse membership will not start until our cinemas have re-opened and the Code has been redeemed in cinema as explained below.

The following Terms of Use apply to purchase and use of a Picturehouse Refuge Membership voucher code (Code). These Terms contain important information about how Codes can and cannot be used.  Please read these Terms carefully before you buy or use a Code. Please also read the Picturehouse Membership Terms and Conditions (https://www.picturehouses.com/terms&conditions) as they will apply to the registration for and use of the Picturehouse Refuge Membership.

1. Codes are issued by Picturehouse Cinemas Limited, who operate the Picturehouse membership scheme (Picturehouse Membership) in the UK.

2. When you purchase a Code you will be buying a paid-upfront 12 month Picturehouse Refuge Membership (West End, London or Regional type, as selected by you during the online order process), details of which will be confirmed in the purchase confirmation email.  You will need to activate your membership by redeeming the Code at any Picturehouse Cinema when open for business.  The Picturehouse membership will start when the Code is redeemed.

3. Codes can be redeemed for one Picturehouse Membership of the type for which the Code is valid.

4. You may give the Code to anyone else to redeem for themselves but the Code may only be used once and must not be re-sold. Please make sure that you and/or the recipient keep the Code safe as anyone who has access to the Code will be able to redeem it. No refunds or replacement Code will be issued to you or the recipient if the Code is lost or stolen or used without permission. Picturehouse reserves the right to cancel a Code if it reasonably suspects fraud or misconduct.

5. The person who redeems the Code (Redeemer) must satisfy the eligibility requirements to register for Picturehouse Membership, including being aged 16 years or over at the time of redemption and resident in the UK.

6. When redeeming the Code at the cinema, the Redeemer must register for an online My Picturehouse Account, which includes providing their full name, email address and choosing a user name and password as their "ID". They must also agree to the Picturehouse Membership Terms & Conditions and Picturehouse Privacy Policy as these will apply to their Membership. For full copies of the latest versions please visit https://www.picturehouses.com/terms&conditions and https://www.picturehouses.com/privacy&dataprotection .   For the purposes of the Membership Terms and Conditions, the rules applying to standard/individual Membership shall also apply to Picturehouse Refuge Membership except as otherwise stated in these Terms of Use.   

7. Codes shall be valid for 24 months from the date of original purchase and thereafter will be deactivated and cannot be used. If the Code has not been redeemed during the validity period it will be cancelled and no refund will be given. 

8. Codes cannot be used in conjunction with any offer or discount.  Codes cannot be redeemed against any other goods or services. Codes have no cash value, cannot be exchanged for cash, and cannot be topped up with another payment method. Codes are for personal non-commercial use only.

Cancellation rights

9. You may cancel your purchase of the Code and claim a refund at any time up to fifteen (15) calendar days from (and including) the day on which you receive our email confirming acceptance of your order (the "Cancellation Period"). If the Code has been redeemed before your cancellation has been processed, you will not be entitled to receive a refund. 

10. If you wish to cancel your purchase of a Code, please write to, email the Customer Services Department at [email protected] stating the number of the Code and your wish to cancel.

11. Once the Cancellation Period has expired, you will not be able to cancel your purchase of the Code or claim any refund in that respect.

Defective Codes

12. If the Code does not work, you must contact the Customer Services Department by phone  on 0871 902 5747 or email at [email protected] as soon as possible so the Code can be cancelled and a new Code may be issued to you. Our liability in such cases is limited to replacement of the defective Code. 

Questions and complaints

13. Any questions or complaints you may have in relation to the Code should be directed to the Customer Services Department.

14. No other out-of-court complaint or redress system or compensation scheme exists in relation to the purchase of the Code although please refer to the Picturehouse Membership Terms and Conditions for further details relating to the Picturehouse Refuge Membership.  


15. All warranties, conditions or other terms in favour of you or the Redeemer implied by Statute or common law are excluded to the fullest extent permitted by law.

16. Nothing in these Terms of Use is intended to limit our liability for fraud or death or for personal injury caused by our negligence, or shall it be construed to do so.

17. We shall in no circumstances be liable if one, several or all Picturehouse Cinemas is/are closed permanently or temporarily or if a Picturehouse website is unavailable for whatever reason.

18. We shall not be liable to you or the Redeemer by reason of any failure or delay in performing any of our obligations in relation to the Code if the failure or delay was due to any cause beyond our reasonable control.

19. We shall not be liable to you or the Redeemer in respect of any indirect or consequential loss, damage, costs or expenses or other claims for consequential compensation whatsoever which arise out of or in connection with the Code.

20. Our liability to you or the Redeemer in relation to purchase and use of the Code shall not exceed the amount paid by you for the Code.

21. Our liability to the Redeemer in relation to the Picturehouse Refuge Membership is the same as for standard Picturehouse Membership as set out in the Picturehouse Membership Terms and Conditions. 

22. Picturehouse may withdraw the availability of the Codes and/or change the terms of the Picturehouse Refuge Membership (prior to your purchase of a Code) at any time without prior notice. 

23. After you have purchased a Code, Picturehouse can amend these Terms of Use if (i) we have to make a change to comply with a law or regulation that applies to us; (ii) we are making these Terms better or fairer for you; (iii) we are protecting you or Picturehouse from fraud or other harmful activity by third parties;  (iv) if the way our systems or cinemas work is changing and this means that we have a good reason to change the Terms to reflect this; (v) our costs have changed and we need to make a reasonable change to reflect this; or (vi) if we need to update our details. Where we are amending these Terms, we will publish the changes online at https://www.picturehouses.com/terms&conditions.

24. Picturehouse may terminate, withdraw or suspend the Picturehouse Membership scheme and/or the Picturehouse Refuge Membership, at any time for any reason on reasonable notice.  Where reasonably possible we will notify you of such intended actions by email.  If we close Picturehouse Membership or the Picturehouse Refuge Membership in this way, Codes cannot be used even if they are still in their validity period. If your Code is still within its validity period and has not been redeemed at the time of closure, we will refund the purchase price of the Code paid by you. Any applicable refund will only be paid to the original purchaser in accordance with the terms upon which they purchased the Code.

25. Picturehouse's full company details are:

Picturehouse Cinemas Limited

8th Floor, Vantage London

Great West Road



Refuge is a charity registered in England and Wales, number 277424.

Standard Terms and Conditions:

  1. This competition is only open to UK residents, excluding employees of Picturehouse Cinemas Limited or any of its subsidiary companies, their families, agents or anyone else connected with this promotion. No third party entries, bulk entries or entries submitted by agents will be accepted. Picturehouse Cinemas Limited reserves the right to verify the eligibility of entrants. Picturehouse Cinemas may require such information as it considers reasonably necessary for the purpose of verifying the eligibility of an entry and the prize may be withheld until and unless Picturehouse Cinemas is satisfied with the verification.
  2. Entrants must be over 18 and warrant such by entering this competition/prize draw.
  3. Entries not complying with these terms and conditions will be invalid.
  4. Entries received after the expiry date are invalid.
  5. The instructions provided at the point of entry form part of the terms and conditions of this competition/prize draw, and in the event of a conflict, these terms and conditions take precedence.
  6. Winner(s) will be notified of the expiry date specific to the competition/prize draw via email or through the Picturehouse Facebook page (in the case of the latter the winner(s) is/are responsible for seeking out the notification themselves), dependent upon the manner in which the competition/prize draw was entered. The announced winner(s) is/are responsible for contacting Picturehouse Cinemas within a week of such notification.
  7. The announcement of the winner(s) will include contact details for the winner(s) to use in order to claim their prize.
  8. In the event the announced winner(s) does not contact Picturehouse Cinemas within the deadline outlined above the company reserves the right to issue the prize to another entrant(s) and the original announced winner(s) will have no claim to any prize issued.
  9. Picturehouse Cinemas will not be responsible for any inability of a prize winner to take up the specified prize.
  10. Picturehouse Cinemas reserves the right to provide substitute prize(s) of similar value should the specified prize(s) become unavailable for reasons beyond its control. Cash or credit alternatives will not be offered. None of the prizes are transferable.
  11. Picturehouse Cinemas accepts no responsibility for incorrectly completed, lost or delayed entries, notices, acceptances, tickets or other documents related to the prize(s). Incomplete, inaudible or illegible entries will be disqualified. Picturehouse Cinemas shall not be responsible for technical errors in telecommunications networks, internet access or anything else preventing entry to any competition.
  12. In the event of fraud, abuse, and/or an error affecting the proper operation of this competition/prize draw, including the allocation of more prizes than are available, Picturehouse Cinemas reserves the right to end or suspend the competition/prize draw; amend these terms and conditions; declare void the notification of winner(s); and/or to allocate available prizes by conducting a simple draw from all wrongly allocated winners.
  13. If any provision of these terms and conditions is held invalid by any law, rule, order or regulation of any government, or by the final determination of any court of a competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions not held to be invalid.
  14. The winner(s) may be required to participate in publicity connected with this competition/prize draw. It is a condition of entry that the winner(s) agree to their name and city of residence being made publicly available if they win.
  15. Entrants' data will be collected, stored and processed for the purposes of administering and assessing this competition/prize draw.
  16. Picturehouse Cinemas reserves the right to suspend, cancel or amend the competition/prize draw and/or review and revise these terms and conditions at any time without giving prior notice and by continuing to take part in the promotionsubsequent to any revision of these terms and conditions, entrants shall be deemed to have agreed to any such new or amended terms.
  17. This competition/prize draw is governed by English Law and is subject to the exclusive jurisdiction of the English courts.