Standard Terms and Conditions:
1. This competition is only open to UK residents, excluding employees of Picturehouse Cinemas Limited or any of its subsidiary companies, their families, agents or anyone else connected with this promotion. No third party entries, bulk entries or entries submitted by agents will be accepted. Picturehouse Cinemas Limited reserves the right to verify the eligibility of entrants. Picturehouse Cinemas may require such information as it considers reasonably necessary for the purpose of verifying the eligibility of an entry and the prize may be withheld until and unless Picturehouse Cinemas is satisfied with the verification.
2. Entrants must be over 18 and warrant such by entering this competition/prize draw.
3. Entries not complying with these terms and conditions will be invalid.
4. Entries received after the expiry date are invalid.
5. The instructions provided at the point of entry form part of the terms and conditions of this competition/prize draw, and in the event of a conflict, these terms and conditions take precedence.
6. Winner(s) will be notified of the expiry date specific to the competition/prize draw via email or through the Picturehouse Facebook page (in the case of the latter the winner(s) is/are responsible for seeking out the notification themselves), dependent upon the manner in which the competition/prize draw was entered. The announced winner(s) is/are responsible for contacting Picturehouse Cinemas within a week of such notification.
7. The announcement of the winner(s) will include contact details for the winner(s) to use in order to claim their prize.
8.In the event the announced winner(s) does not contact Picturehouse Cinemas within the deadline outlined above the company reserves the right to issue the prize to another entrant(s) and the original announced winner(s) will have no claim to any prize issued.
9. Picturehouse Cinemas will not be responsible for any inability of a prize winner to take up the specified prize.
10. Picturehouse Cinemas reserves the right to provide substitute prize(s) of similar value should the specified prize(s) become unavailable for reasons beyond its control. Cash or credit alternatives will not be offered. None of the prizes are transferable.
11. Picturehouse Cinemas accepts no responsibility for incorrectly completed, lost or delayed entries, notices, acceptances, tickets or other documents related to the prize(s). Incomplete, inaudible or illegible entries will be disqualified. Picturehouse Cinemas shall not be responsible for technical errors in telecommunications networks, internet access or anything else preventing entry to any competition.
12. In the event of fraud, abuse, and/or an error affecting the proper operation of this competition/prize draw, including the allocation of more prizes than are available, Picturehouse Cinemas reserves the right to end or suspend the competition/prize draw; amend these terms and conditions; declare void the notification of winner(s); and/or to allocate available prizes by conducting a simple draw from all wrongly allocated winners.
13. If any provision of these terms and conditions is held invalid by any law, rule, order or regulation of any government, or by the final determination of any court of a competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions not held to be invalid.
14. The winner(s) may be required to participate in publicity connected with this competition/prize draw. It is a condition of entry that the winner(s) agree to their name and city of residence being made publicly available if they win.
15. Entrants' data will be collected, stored and processed for the purposes of administering and assessing this competition/prize draw.
16. Picturehouse Cinemas reserves the right to suspend, cancel or amend the competition/prize draw and/or review and revise these terms and conditions at any time without giving prior notice and by continuing to take part in the promotion subsequent to any revision of these terms and conditions, entrants shall be deemed to have agreed to any such new or amended terms.
17. This competition/prize draw is governed by English Law and is subject to the exclusive jurisdiction of the English courts.
These Conditions apply to the purchase and use of all Picturehouse Gift Cards, e-Gift Vouchers, Gift Membership Cards and e-Gift Membership Vouchers (each a "Gift" and together "Gifts") and by purchasing a Gift you agree to be legally bound by these Conditions. Use of Gifts is also subject to these Conditions and you're agreeing to be bound by these terms when you use a Gift. Picturehouse may amend or vary these Conditions from time to time at our sole discretion.
Picturehouse Customer Services can be contacted by email at [email protected] and by phone on 0207 326 2649.
Gift Cards and e-Gift Vouchers
1. Gift Cards and e-Gift Vouchers are valid for use in Picturehouse Cinemas, online at www.picturehouses.com, on the Picturehouse app and phone booking line. The value on the Gift Card or e-Gift Voucher can be used towards payment for the purchase of cinema tickets, food and beverages. To use your Gift Card or e-Gift Voucher to make a purchase on the Picturehouse App or by calling the booking line, your Gift Card or e-Gift Voucher must have enough funds to cover the whole transaction. To use your Gift Card or e-Gift Voucher in person at our cinema or online on our website, Gift Cards or e-Gift Vouchers may be used as part payment towards the total cost of the transaction.
2. You may give the Gift Card or e-Gift Voucher to anyone else to use but the Gift Card or e-Gift Voucher may not be re-sold. Please make sure that you and/or the recipient keep the Gift Card or e-Gift Voucher safe.
3. For transactions in Picturehouse Cinemas or online at www.picturehouses.com, where the value on the Gift Card or e-Gift Voucher is less than the total Transaction Value, the user will be required to make up the difference in price by any acceptable means including another Gift Card or e-Gift Voucher. No part payments using a Gift Card or e-Gift Voucher can be made on the Picturehouse App or ticket booking line.
4. Gift Card or e-Gift Voucher validity period: The Gift Card or e-Gift Voucher shall be valid for 24 months from the date of purchase. Once the entire balance has been used and no top-up has been made within 30 days from that date, the Gift Card or e-Gift Voucher will be deactivated and cannot be re-used. Any balance unused at the end of the validity period will be cancelled and no refund will be given.
5. When the Gift Card or e-Gift Voucher is used, the amount of the Transaction Value will be deducted from the balance on the Gift. The balance may be checked in our cinemas at any till point.
6. By purchasing a Gift Card or e-Gift Voucher you are expressly requesting that you and/or a User are able to immediately start using the Gift Card or e-Gift Voucher from the date of receipt of our email that confirms acceptance of your order.
7. When a Gift Card or e-Gift Voucher is used to purchase tickets online, a booking fee of £0.70 per ticket will usually apply, unless the User is a Picturehouse Member. Please see the Picturehouse Terms of Admission for further details about online bookings.
8. When a Gift Card or e-Gift Voucher is used to make a purchase via the Picturehouse App or the booking line, the User will need to collect their cinema tickets at their chosen Picturehouse Cinema by presenting the booking reference issued in the email from Picturehouse confirming completion of the transaction. Alternatively, where e-ticketing is available for a particular booking, the User may use the e-ticket attached to the email confirmation of booking ("e-ticket") as the cinema ticket in the chosen Picturehouse Cinema. Please see Condition 8 (Online Purchases) of the Picturehouse Website Terms of Use, within the Terms of Admission, for more details.
9. Gifts may not be exchanged for cash.
10. Defaced, illegible or photocopied Gift Cards or Gift Membership Cards will not be accepted.
11. The Gift does not entitle the User to preferential treatment over other Picturehouse customers for the purchase of cinema tickets, merchandise, food and beverages, access to cinemas or otherwise.
12. The Gift does not entitle you to any credit or other form of financial accommodation.
13. Other taxes or costs may exist in relation to the Gift that are not imposed by us.
Gift Membership Cards and e-Gift Membership Vouchers
14. There are two ways to give Picturehouse Membership as a gift, by purchasing a Gift Membership Card in cinema or an e-Gift Membership Voucher online at picturehouses.com/gift-shop. Picturehouse Cinemas Limited operates the Picturehouse Membership scheme and issues the Gift Membership Cards and e-Gift Membership Vouchers and their corresponding Voucher Codes. Full details of the Picturehouse Membership Scheme are available here and the Picturehouse Membership terms and conditions can be viewed here.
15. Gift Membership Cards
The Gift Membership Card is a Gift Card issued by Picturehouse which has been credited with sufficient value to enable the User to purchase 12 months' Picturehouse membership (Membership) for the type of Membership selected at the time of purchase of the Gift Membership Card.
The User can redeem the value on the Gift Membership Card at any Picturehouse cinema, during the card's validity period, to purchase a 12 month fixed term Picturehouse Membership for themselves. The Gift Membership Card may not be redeemed for Membership online. The User would be required to make a supplementary payment at the time of redemption of the Gift Membership Card if the price of the relevant 12 months' Membership chosen is greater than the amount credited to the Membership Gift Card (for example if the price of the relevant Membership has increased since the date of purchase of the Membership Gift Card or if the User chooses a more expensive type of Membership than the type of Membership gifted).
As the Gift Membership Card will be credited with a specific value rather than a credit for a specific Membership, the Gift Membership Card may be used to purchase cinema tickets, food and drink instead of Membership if preferred and the terms and conditions for Gift Cards will apply to the Gift Membership Card (except that a Gift Membership Card may only be redeemed in cinema and not online).
16. e-Gift Membership Vouchers
The e-Gift Membership voucher is a voucher which can be purchased online at picturehouses.com/gift-shop and redeemed on the Picturehouse website for a pre-paid 12 month fixed term Picturehouse Membership (Membership) for the type of Membership selected at the time of purchase of the e-Gift Membership voucher. e-Gift Membership vouchers are only available for purchase online.
To redeem the e-Gift Membership voucher the User must enter the code and pin number stated on the e-Gift Membership voucher at www.memberships.picturehouses.com/subscription.
e-Gift Membership voucher cannot be used in conjunction with any offer or discount and cannot be redeemed against any other goods or services.
17. The purchaser of the Gift Membership Card or e-Gift Membership voucher may give it to someone else or use it themselves.
18. The person who redeems the e-Gift Membership voucher or Gift Membership Card for a Membership must be eligible to sign-up for Membership. This means they must be aged 16 or over and resident in the UK or Republic of Ireland and any other eligibility criteria relevant to the type of Membership purchased.
19. When redeeming the e-Gift Membership voucher or Gift Membership Card and completing the Membership sign-up process, the User must create a My Picturehouse account (if they don't already have one), provide their name, date of birth and email address and agree to the Picturehouse Membership Terms and Conditions. They'll also be asked to confirm they have read the Picturehouse Privacy Policy. The Membership will start when the User has redeemed the e-Gift Membership voucher and successfully completed the Membership sign-up process.
20. The e-Gift Membership voucher or Gift Membership Card will be valid for 24 months from the date of purchase. Once the e-Gift Membership voucher or Gift Membership Card has been redeemed in full, it will be deactivated and cannot be re-used or redemption reversed. e-Gift Membership vouchers or Gift Membership Cards purchased from third parties may have different validity periods and/or a fixed expiry date.
21. e-Gift Membership Vouchers and Gift Membership Cards can only be redeemed during their validity period. If the e-Gift Membership Voucher or Gift Membership Card has not been redeemed during the validity period, it will be cancelled and no refund will be given.
22. Gift Membership Cards, e-Gift Membership Voucher and the corresponding codes cannot be exchanged for cash.
23. Gift Membership Cards, e-Gift Membership Vouchers and their corresponding codes are for personal non-commercial use only and cannot be resold or shared in exchange for any value or benefit.
24. Picturehouse may close or suspend the Picturehouse Membership scheme at any time and for any reason on not less than 30 days' notice in writing to you and/or by posting a notice online at picturehouses.com. If the Picturehouse Membership scheme is closed:
e-Gift Membership Vouchers cannot be used even if they are still in their validity period (any applicable refund for will be paid to the purchaser)
the balance on any Gift Membership Cards may still be used to purchase tickets, food and drink at Picturehouse cinemas (but not Membership).
Changes to Picturehouse Cinemas
25. The number, location and availability of Picturehouse Cinemas in any area are subject to change. A list of current Picturehouse Cinemas is available from www.picturehouses.co.uk or on written request to the Customer Services Department.
Cancellation rights
26. You may cancel your purchase of any Gift you have bought online from picturehouses.com and claim a refund at any time up to fourteen (14) calendar days starting from the day after you receive our email confirming acceptance of your order (the "Cancellation Period"). If the Gift Card or e-Gift Voucher has been used before your cancellation has been processed, you will only receive a refund of the balance remaining on the Gift Card or e-Gift voucher at that time. Cancellation of a Gift Membership Voucher will not be possible if it has been redeemed before your cancellation has been processed and no refund will be issued. The premium paid for postage of any Gift Cards will be deducted from the amount refunded to you.
27. If you wish to cancel your purchase of a Gift, please write to, email or call the Customer Services Department stating the Gift code and your wish to cancel.
28. Once the Cancellation Period has expired, you will not be able to cancel your purchase of the Gift or claim any refund in that respect.
29. These cancellation rights do not apply to purchases of Gifts made in cinema.
Defective, lost or stolen Gifts
30. If the Gift Card or Gift Membership Card is defective, you must return it to the Customer Services Department as soon as possible in order to receive a free replacement. If the e-Gift or Gift Membership Voucher code does not work, you must contact the Customer Services Department by phone or email as soon as possible so the Voucher code can be cancelled and a new Voucher code may be issued to you. Our liability in such cases is limited to replacement of the defective Gift Card/Gift Membership Card or issue of a new Voucher code to the same value of the outstanding balance on the original Gift at the time of replacement.
Questions and complaints
31. Any questions or complaints you may have in relation to any Gift should be directed to the Customer Services Department.
32. No other out-of-court complaint or redress system or compensation scheme exists in relation to Gifts. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to use alternative dispute resolution.
Liability
33. Except as expressly provided in the Conditions, all warranties, conditions or other terms in favour of you or the User implied by Statute or common law are excluded to the fullest extent permitted by law.
34. Nothing in the Conditions is intended to limit our liability for fraud or death or for personal injury caused by our negligence, or shall it be construed to do so.
35. We shall in no circumstances be liable if one or several Picturehouse Cinemas is/are closed permanently or temporarily or if a Picturehouse website is unavailable for whatever reason, or if a particular film or item of merchandise, food or beverage is unavailable for whatever reason.
36. We shall not be liable to you or the User by reason of any failure or delay in performing any of our obligations in relation to any Gift under the Conditions if the failure or delay was due to any cause beyond our reasonable control.
37. We shall not be liable to you or the User in respect of any indirect or consequential loss, damage, costs or expenses or other claims for consequential compensation whatsoever which arise out of or in connection with any Gift.
38. Our liability to you and the User shall not exceed the amount paid by you for the Gift.
39. We shall not be liable to you or the User in the event of loss, theft, unauthorised use or re-sale of any Gift and we will not issue any replacements unless the fault was ours.
Governing Law and Jurisdiction
40. We will only write and communicate with you in English.
41. English law governs these Conditions and all aspects of our relationship including your purchase and use of a Gift.
1. WHO WE ARE
Picturehouse Cinemas Limited is a limited company registered in England as company number 2310403 and its registered office is 8th Floor, Vantage London, Great West Road, Brentford TW8 9AG. Our registered VAT number is 605966519.
This website (www.picturehouses.com) and the app (Picturehouse iOS App and/or Picturehouse Android App) are owned and operated by us (each and together referred to in these terms and conditions simply as our "Sites").
You can contact our Membership Helpline on 0207 733 2229 or [email protected].
2. APPLICATION OF THESE TERMS & CONDITIONS
3. TYPES OF MEMBERSHIP
We offer different types of Membership:
As well as an upgrade to Premium Membership for Individual and Plus members on renewal in certain circumstances (referred to as the 'Premium upgrade' or 'Premium membership') (please see clause 12 for more details about the premium upgrade).
The benefits of these different types of Membership are detailed in clause 7 below. When you purchase a Membership, you will select a Membership category which will determine the cinemas at which you can use your free tickets and may also give you access to certain other offers and benefits specific to cinemas within your chosen category from time to time (please see clause 7.3 below). If you sign up for Membership using an e-Gift Membership Voucher, you can only select the type of Membership for which the e-Gift Membership Voucher is valid. The locations and cinemas currently available which can be associated with each type of Membership are as follows:
West End category
London category
Regional category
Please Note: The number, location and opening hours of Picturehouse Cinemas in any area or category may change during your Membership period. A list of current Picturehouse Cinemas is available from our website and the Membership Helpline.
4. APPLYING FOR MEMBERSHIP
MyPicturehouse Account
5. CANCELLATION RIGHTS
6. MEMBERSHIP DISCOUNTS AND OFFERS
7. FREE TICKETS, DISCOUNTS AND USING THE MEMBERSHIP CARD
Additional benefits of Membership Plus
Free Tickets
Food and beverage discounts
Booking tickets and claiming discounts
Displaying your Membership Card
Additional benefits if you are upgraded to Premium Membership
Founder Membership Offer
8. PAYMENT OF ANNUAL MEMBERSHIP FEES
9. AUTOMATIC RENEWAL IF PAYING BY DIRECT DEBIT (NOT AVAILABLE FOR NEW MEMBERS)
10. AUTOMATIC RENEWAL OF ONLINE MEMBERSHIPS
10. RENEWAL 12 MONTH ONLY MEMBERSHIPS
12. UPGRADES TO PICTUREHOUSE PREMIUM MEMBERSHIP AND OTHER OFFERS
13. LOST, STOLEN OR DEFECTIVE CARDS
14. CHANGES
15. INFORMATION PROVIDED
16. ISSUES WITH YOUR MEMBERSHIP
17. YOUR LEGAL RIGHTS
As a consumer, you have legal rights in relation to services that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau. Nothing in these terms and conditions will affect these legal rights.
18. SUSPENSION AND TERMINATION BY PICTUREHOUSE
19. OUR LIABILITY
20. QUESTIONS AND COMPLAINTS
Last updated 19 December 2023
These terms and conditions (Terms) apply to your registration for and use of any MyPicturehouse account in all respects including any ticket bookings you make through a MyPicturehouse account (whether accessed via th Picturehouse website or App). Please read them carefully and check our Website regularly for any updates to these terms.
U25
Changes to MyPicturehouse and these Terms
Last updated September 2021
By booking Content with Picturehouse Entertainment you are entering into an Agreement with Picturehouse Entertainment and agree to be bound by the Booking Confirmation and these Terms and Conditions.
Please read these Terms and Conditions before booking with Picturehouse Entertainment. If you do not agree with these Terms and Conditions you may not book an Event with Picturehouse Entertainment.
(A) The Distributor distributes content in the Territory and wishes to license the right to exhibit certain Events to the Exhibitor.
(B) The Exhibitor is the owner of certain cinema(s) or other establishments with cinema quality facilities and wishes to accept the licence described in the Booking Confirmation.
(C) The Distributor has agreed to make available to the Exhibitor certain Event(s) on the terms set out on these Terms and Conditions.
It is agreed as follows:
The Exhibitor and the Distributor shall use their reasonable endeavours to promote the Event(s) via the following activities:
Exhibitor Responsibilities:
Distributor's Responsibilities:
the Distributor will, in liaison with the Content Provider(s) where relevant, use its reasonable endeavours to provide the Exhibitor with access to any marketing materials which exist for the applicable Event, or example:
2. £1 Hot Drink Membership Offer
Last updated 21 August 2024