Advance booking

Advance booking is always a good idea so that our staff can readily provide assistance if required. Accompanying carers are eligible for a free ticket. We will be pleased to reserve allocated wheelchair spaces or other seats in any particular part of the auditorium if this is helpful. Wheelchair spaces and Carers tickets are bookable online. (For Carers Tickets please see Carers section). Alternatively to book wheelchair spaces or carer tickets by phone, or for all other accessibility enquires, please call our dedicated accessibility hotline 02072 947908 (Text Relay call 18001 02072 947908).

Customers with limited mobility 

The ground floor is accessible to customers with limited mobility, including wheelchair users. The Box Office, café, toilets, garden and Screen 1 are located on the ground floor. The first floor is accessible to customers with limited mobility via a lift. Screens 2 and 3 are located on the first floor. There are four wheelchair spaces in all our screens. Our café bar has adapted counters for wheelchair users. Blue-badge holders are permitted to park on disabled parking space on Bassano Street. There are wheelchair-accessible adapted toilets on the ground floor. There is an alarm cord inside should you need to call a member of staff.

Customers with a visual impairment

Audio Description (AD) is a narrated soundtrack where the action, scene changes and the actors' body language is described for people with sight loss. This additional soundtrack is broadcast through wireless headsets so only the wearer can hear it, and fits within the silent gaps in a film so it doesn't interfere with the dialogue. Headsets are available to borrow at the box office.  Please ask a member of staff if you would like to borrow a headset, and they can advise how to receive the best signal.  AD is available in screens 1 to 3 for every film where an AD track has been created (most films do have an AD track, but not all).  To find out if a performance is available with Audio Description, please check the film listings on our website where they are clearly identified, ask a member of staff at the cinema, or contact the Accessibility Helpline. All tills and service points have hearing induction loops.  All screens are fitted for infrared enabling Audio Description (film specific) or extra amplification via headset. Please ask a member of staff if you would like to borrow a headset and how best to use it. Large print versions of our film schedule are available on request from a member of staff.

Customer with a hearing impairment

We have an Infrared system available in screens 1 to 3. This system transmits the dialogue via infrared light to infrared neck loops. The neck loop is available at the box office, please ask a member of staff if you would like to borrow the equipment, and for advice on how to use it to receive the best signal. We strive to hold a HOH Subtitled performance of one of the latest releases every Friday and Monday - these will be clearly indicated in the programme.

Guide Dogs

Guide dogs are welcome. If you wish to take your dog into a performance, please let us know when booking so that we can arrange an aisle seat. Our staff will be happy to provide drinking water for your dog.

Autism-Friendly Screenings

Autism-Friendly: Especially for people on the autism spectrum or with other special needs and their families, friends and carers. Adults without disabilities are only admitted if they are accompanying a child or a person on the autism spectrum/with special needs. These shows are programmed monthly and clearly indicated in the programme.

Dementia-Friendly Screenings

Dementia-Friendly Screening: Open to all but especially for people with dementia and their family, friends and carers. Join us for free tea, coffee and biscuits and a chance to socialise for 30 minutes before the film. The film will start at the time stated.