Advance Booking & General Enquiries

Advance booking is always a good idea so that our staff can readily provide assistance if required. Accompanying carers are eligible for a free ticket. We will be pleased to reserve allocated wheelchair spaces or other seats in any particular part of the auditorium if this is helpful. Please contact us in advance.

Wheelchair spaces and Carers tickets are bookable online. (For Carers Tickets please see Carers section). Alternatively to book wheelchair spaces or carer tickets by phone, or for all other accessibility enquires, please call our dedicated accessibility hotline: 020 7294 7908 (Text Relay call 18001 02072 947908).

Customers With Limited Mobility

Physical access around the cinema

The Box Office, café-bar, kiosk, and one of our two accessible toilets are on the ground floor and accessible to customers with limited mobility including wheelchair users. We have a wheelchair-accessible lift for access to our first-floor bar, upstairs screens and top floor community room. A Radar key is required to use the accessible toilet (available on request from a member of staff if needed).

Physical access in our screens

Screens 1, 2, 3 and 4 all have a number of seats that are removable for wheelchair access.

Blue Badge Parking

Blue-badge holders are permitted to park on disabled parking spaces on Tottenham Lane.

Visually Impaired Customers

Audio Description

Audio Description (AD) is a narrated soundtrack where the action, scene changes and the actors' body language is described for people with sight loss. This additional soundtrack is broadcast through wireless headsets so only the wearer can hear it, and fits within the silent gaps in a film so it doesn't interfere with the dialogue. Headsets are available to borrow at the box office. There is a £5 deposit on headsets which will be refunded when you return them. AD is available in screens 1-5 for every film where an AD track has been created (most films do have an AD track, but not all). The headsets work best in the middle of a row. To find out if a performance is available with Audio Description, please check the film listings on our website where they are clearly identified, ask a member of staff at the cinema, or contact the Accessibility Helpline.

Large Print Requests

Large print versions of our film schedule are available on request from a member of staff.

Customers with Impaired Hearing

We have a hearing loop at Crouch End Picturehouse to aid interaction between staff and customers who use hearing aids. The hearing loop helps to amplify the spoken word and limit background noise which might otherwise be picked up by the hearing aid. To use the loop system, switch your hearing aid to the 'T' setting or loop programme. No other equipment is needed.

Assistance Dogs

Guide dogs are welcome at Crouch End Picturehouse. If you wish to take a dog into a performance, please let us know when booking so we can arrange an aisle seat. Alternatively, your dog can be cared for by a member of staff for the duration of the performance. We will be happy to provide drinking water for your dog.

Autism-Friendly screenings

Autism-Friendly Screenings are screenings which create an environment that is welcoming for people with a range of conditions such as autism, learning disabilities and cognitive disorders. Sound levels are turned down, the lights are left on at a low level and there are no trailers or adverts at the beginning of the film. Audience members are welcome to take a break from the screen, make noise and move around as needed. Autism-Friendly screenings run at least once a month and tickets are £3 per person. 

Dementia-Friendly Screenings

Dementia-Friendly Screenings are open to all but specially adapted to enable people living with Dementia to enjoy a trip to the cinema. The films are specially programmed and include older classics and musicals. Sound levels are turned down if it is a loud soundtrack, the lights are left on at a low level and there are no trailers or adverts at the beginning of the film. Free tea/coffee and biscuits are served before the film to give audience members a chance to socialise and familiarise themselves with the building. There is a short interval about halfway through the film and audience members are welcome to take a break from the screen, make noise and move around as needed. Autism Friendly screenings run once a month with refreshments from 10.30 and the film starting at 11.00. Tickets are £4 per person, with free tickets for accompanying carers.