ACCESSIBILITY AT CLAPHAM
This page explains the current facilities for people with disabilities and is intended to assist you in planning your visit.
If you can't find your answer here, reach out to us on our dedicated accessibility line at 02072 947908 (Text Relay call 18001 02072 947908. Check out the Relay UK app for more details). The helpline is open Monday to Sunday, 10am to 6pm, every day except Christmas Day.
Advance Booking
Booking in advance online or by telephone is always a good idea – this means that our staff can readily provide any assistance you require. We're happy to reserve wheelchair spaces or seats for any particular part of the auditorium if this is helpful for customers with disabilities and accompanying carers are eligible for a free ticket. See here for more info on registering for and using a CEA Card to book your Carer tickets.
If you have any questions about your booking, we have a dedicated accessibility line: reach out on 02072 947 908 (Text Relay call 18001 02072 947908).
Physical Access around the Cinema
The ground floor is accessible to customers with limited mobility including wheelchair users. The Box Office, café-bar, kiosk, toilets and Screens 3 and 4 are all located on the ground floor. There are two wheelchair spaces in both these screens.
We regret that at present there is no lift and Screen 1 can only be accessed by ascending a staircase of 20 steps. Access to Screen 2 involves a further staircase of 23 steps. Our café-bar has an adapted counter for wheelchair users.
Accessible Toilets
There is a wheelchair-accessible adapted toilet on the ground floor. There is an alarm cord inside should you need to alert a member of staff. Accessible toilets are also fitted with baby changing facilities.
Parking
Blue-badge holders are permitted to park at the end of Venn Street close to the cinema. However, the rest of Venn Street is closed and pedestrianised. If there are no spaces at the end of Venn Street, we recommend using the adjacent Brommell's Road.
Physical Access in our Screens
Only screens 3 and 4 are on the ground floor and fully accessible to customers with limited mobility including wheelchair users. Screens 1 and 2 are located on the first and second floors.
Screens 3 and 4 have two dedicated wheelchair spaces, available in the following locations:
Screen 3: Row C, Seat 1 and Row G, Seat 1
Screen 2: Row D, Seat 1 and Row J, seat 1
If you wish to book a wheelchair space, please mention this if you book over the phone or in person. Alternatively, you can contact us at [email protected] and we can ensure that space is kept free for you.
Aisles in our screens are located on each side of every row:
Screen 1: aisles are located next to seats 6, 7, 16 and 17
Screen 2: aisles are located next to seats 1
Screen 3: aisles are located next to seats 1
Screen 4: aisles are located next to seats 1
All seats have immovable armrests, and chairs are fixed together. The distance of the aisles between seats – from the front of one row of seats to the back of another – is approximately 83cm in screens 3 and 4, 93cm in screens 1 and 2. The distance of the aisles between seats – from the front of one row of seats to the back of another – is approximately 32cm wide in screens 3 and 4, 43cm in screen 1 and 2. The seat base is 60cm wide including armrests.
Screen Sizes and Capacities
Screen 1
No. of seats: 188
No. of wheelchair spaces: 0
Able to run with audio description? Yes
Screen dimensions: 7.5m by 3m
Screen 2
No. of seats:139
No. of wheelchair spaces: 0
Able to run with audio description? Yes
Screen dimensions: 5.3m by 2.6m
Screen 3
No. of seats:127
No. of wheelchair spaces: 2
Able to run with audio description? Yes
Screen dimensions: 4.6m by 2m
Screen 4
No. of seats:106
No. of wheelchair spaces: 2
Able to run with audio description? Yes
Screen dimensions: 4.6m by 2m
Customers with hearing impairment
Customers can request a set of headphones from the box office staff that will amplify the film soundtrack. We show subtitled (captioned) screenings each week, these will be clearly marked in the listings and on the website.
Subtitled (Captioned) Screenings
We offer regular Subtitled (Captioned) screenings, which provide a transcription of the audio from a film, displayed at the bottom of the cinema screen. Along with the dialogue from the film, the subtitles include non-dialogue audio such as "(sighs)" or "(door creaks)".
Check the cinema's weekly listings for current available captioned screenings, which will be clearly labelled. Please note that not all films are provided with a Subtitled (Captioned) track, so some weeks we may have fewer subtitled screenings as a result.
Hearing Loops / Induction Loops
We have hearing loops at all counters to aid interaction between staff and customers who use hearing aids. The hearing loop helps to amplify the spoken word and limit background noise which might otherwise be picked up by the hearing aid.To use the loop system, switch your hearing aid to the 'T' setting or loop program. No other equipment is needed.
Customers with visual impairment
Audio Description will be provided for all screenings where it is available (not all films come with an AD track). Screenings that have Audio Description will have an "AD" logo under the film time on our website. In order to use this service you will require a headset which you can get by speaking to any member of staff.
We are happy to offer Large Print versions of our weekly listings flyer on request. Please ask the box office staff member to request that the Duty Manager print a copy for you.
Audio Description
Audio Description (AD) is available in Screens 1 and 2.
Audio Description (AD) is a narrated soundtrack where the action, scene changes and the actors' body language is described for people with sight loss. This additional soundtrack is broadcast through wireless headsets so only the wearer can hear it, and fits within the silent gaps in a film so it doesn't interfere with the dialogue. Headsets are available to borrow at the box office.
AD is available for every film where an AD track has been created by the distributor. To find out if a performance is available with Audio Description, please check the film listings on our website where they are clearly identified, ask a member of staff at the cinema, or contact the Accessibility Helpline.
Assistance Dogs
Guide dogs are welcome.
If you wish to take a dog to a performance, please let us know when booking so we can arrange an aisle seat.
We will be happy to provide drinking water for your dog.
Accessible Screenings
Autism Friendly
Our relaxed Autism Friendly screenings are adapted in a variety of ways to help reduce anxiety and over-stimulation and ensure a safe, enjoyable cinema experience for people with autism, learning difficulties and/or other sensory sensitivities, and their families, friends and carers.
Autism Friendly Screenings are ad and trailer-free. The lights are left on low throughout the film, and will be played at a reduced volume. The audience is free to move around, make noise, take breaks and leave and re-enter the screen whenever needed.
The full list of our upcoming screenings can be found here. Screenings are updated regularly.
General Info and Other Enquiries
If you can't find your answer here, reach out to us on our dedicated accessibility line at 02072 947908 (Text Relay call 18001 02072 947908. Check out the Relay UK app for more details). The helpline is open Monday to Sunday, 10am to 6pm, every day except Christmas Day.
Find out more about booking a free carer place with a CEA card, our dedicated Accessibility Helpline, and our Autism Friendly and Dementia Friendly screenings at www.picturehouses.com/accessibility.
