This page explains the current facilities for people with disabilities and is intended to assist you in planning your visit.
If you can't find your answer here, reach out to us on our dedicated accessibility line at 02072 947908 (Text Relay call 18001 02072 947908. Check out the Relay UK app for more details). The helpline is open Monday to Sunday, 10am to 6pm, every day except Christmas Day.
Booking in advance online or by telephone is always a good idea – this means that our staff can readily provide any assistance you require. We're happy to reserve wheelchair spaces or seats for any particular part of the auditorium if this is helpful for customers with disabilities and accompanying carers are eligible for a free ticket. See here for more info on registering for and using a CEA Card to book your Carer tickets.
If you have any questions about your booking, we have a dedicated accessibility line: reach out on 02072 947 908 (Text Relay call 18001 02072 947908).
Our café-bar, kiosk,accessible toilet and Screen 1 are on the ground floor and are accessible to customers with limited mobility, including wheelchair users. Our first till on the kiosk is a lowered one. Screens 2 & 3 are on the top floor, accessible via a customer lift.
Toilets are on the ground floor in the corridor by the Kiosk. They have step-free access. The accessible toilet is located on the ground floor next to Screen One. This is always unlocked. Our accessible toilet is also fitted with a baby changing facility.
We do not have any parking facilities at the cinema. We are located on Lordship Lane, which has very few parking restrictions. There are two Disabled parking spaces on Bassano street just around the corner of our building. Drop-offs are permitted outside the front door for customers with limited mobility, but there is a bus lane right outside our building.
All our screens are fully accessible to customers with limited mobility including wheelchair users. Screen 1 is located on the ground floor. Screens 2 & 3 are located on the top floor and are accessible to customers with limited mobility via a lift situated next to our conservatory entrance in the cafe.
All screens have dedicated wheelchair spaces, available in the following locations:
Screen 1: Row E, Seats 1 & 2
Screen 2: Row G, Seats 1 & 2
Screen 3: Row F, Seats 1 & 2
If you wish to book a wheelchair space, please mention this if you book over the phone or in person. Alternatively, you can contact us at [[email protected]] and we can ensure that space is kept free for you.
Aisles in our screens are located on each side of every row.
The Aisle in Screen 2 is located on the right side of every row.
The Aisle in Screen 3 is located on the left side of every row.
Screen 1: aisles are located next to seats 1 and 13 from Row A to Row F.
Screen 2: the aisle is located next to seats 1.
Screen 3: The aisle is located next to seats 1.
Sofa seats are double seats with no armrest in between. These are sold as two seats and are located:
Screen 1: H1+2 in pairs through to H9+10,
Screen 2: H1+2 in pairs through to H9+10, G5+6 through to G9+10
All seats have immovable armrests, and chairs are fixed together. The distance of the aisles between seats. The distance of the aisles between seats – from the front of one row of seats to the back of another – is approximately 50cm wide. The seat base and back are 50 to 60 cm wide including armrests.
The sofa seat's base and back are approx 109cm - 119cm wide including armrests. These are sold as two separate seats.
Screen 1
No. of seats: 105
No. of wheelchair spaces: 2
Able to run with audio description? Yes
Screen dimensions: 762 cm wide.
Screen 2
No. of seats: 86
No. of wheelchair spaces: 2
Able to run with audio description? Yes
Screen dimensions: 650 cm wide
Screen 3
No. of seats: 53
No. of wheelchair spaces: 2
Able to run with audio description? Yes
Screen dimensions: 509 cm
Customers can request a set of headphones from the box office staff that will amplify the film soundtrack. We show subtitled (captioned) screenings each week, these will be clearly marked in the listings and on the website.
We offer regular Subtitled (Captioned) screenings, which provide a transcription of the audio from a film, displayed at the bottom of the cinema screen. Along with the dialogue from the film, the subtitles include non-dialogue audio such as "(sighs)" or "(door creaks)".
Check the cinema's weekly listings for current available captioned screenings, which will be clearly labelled. Please note that not all films are provided with a Subtitled (Captioned) track, so some weeks we may have fewer subtitled screenings as a result.
Audio Description (AD) is available in all screens.
Audio Description (AD) is a narrated soundtrack where the action, scene changes and the actors' body language is described for people with sight loss. This additional soundtrack is broadcast through wireless headsets so only the wearer can hear it, and fits within the silent gaps in a film so it doesn't interfere with the dialogue. Headsets are available to borrow at the box office.
AD is available for every film where an AD track has been created by the distributor. To find out if a performance is available with Audio Description, please check the film listings on our website where they are clearly identified, ask a member of staff at the cinema, or contact the Accessibility Helpline.
Dementia Friendly Screenings are open to all, but aim to make cinema more accessible to local dementia communities by providing a friendly and inclusive experience for people living with dementia. The lights are left on low, there are no adverts or trailers and the audience is allowed to move around. There is also an interval halfway through the film.
Find all Dementia Friendly Screenings here.
Our relaxed Autism Friendly screenings are adapted in a variety of ways to help reduce anxiety and over-stimulation and ensure a safe, enjoyable cinema experience for people with autism, learning difficulties and/or other sensory sensitivities, and their families, friends and carers.
Autism Friendly Screenings are ad and trailer-free. The lights are left on low throughout the film, and will be played at a reduced volume. The audience is free to move around, make noise, take breaks and leave and re-enter the screen whenever needed.
The full list of our upcoming screenings can be found here. Screenings are updated regularly.
If you can't find your answer here, reach out to us on our dedicated accessibility line at 02072 947908 (Text Relay call 18001 02072 947908. Check out the Relay UK app for more details). The helpline is open Monday to Sunday, 10am to 6pm, every day except Christmas Day.
Find out more about booking a free carer place with a CEA card, our dedicated Accessibility Helpline, and our Autism Friendly and Dementia Friendly screenings at www.picturehouses.com/accessibility.
