ACCESSIBILITY AT EXETER

This page explains the current facilities for people with disabilities and is intended to assist you in planning your visit.


Advance booking

Advance booking is always a good idea in order to ensure the availability of seating to suit your requirements. Accompanying carers are eligible for a free ticket. We will be pleased to reserve wheelchair spaces or seats, subject to availability if this is helpful. Please contact us in advance.




Customers with limited mobility 

Both screens, the Box Office, the kiosk and the toilet are fully accessible, including to wheelchair users. There are three spaces for disabled badge holders in the cinema car park immediately next to our building. There is a slope from the car park to the cinema doors. The bar is accessed either from the front foyer, which involves climbing 16 steps or from the bar doors, which are level with the upper car park. Please note the car park is quite steeply inclined (1:9).

The Box Office, kiosk and bar all have adapted counters and accessible levels for transactions.




Visually impaired customers

We have the Dolby ScreenTalk audio description system. This means that for certain films audio description is available. It works by picking up an infrared signal through special headphones that are available from the Box Office. The screenings with this facility are indicated in our printed programme but are always subject to confirmation and update, so please check with the Box Office.

Guide dogs are welcome. If you wish to take your dog into a performance, please let us know when booking so that we can arrange an aisle seat. Alternatively, your dog can be cared for by a member of staff for the duration of the performance. Our staff will be happy to provide drinking water for your dog.

Our stair rails have bumps on the side to indicate the number of steps approaching each level. Three bumps mean that you are on the third step from the landing, two that you are on the second step, and one that you are on the final step.




Customers with impaired hearing

There is an induction loop system in each screen. Please turn your hearing aid to the T position. Reception is best closer to the outer aisles and if you avoid the rear four rows in Screen 1 and the rear three rows in Screen 2.

We have the Dolby ScreenTalk system. This means we are able to provide special subtitled screenings of some English-language films. It works by projecting the words onto the screen. Unlike those for foreign-language films, these subtitles often supply extra information, such as a description of sound effects and the music playing. The screenings with this facility are indicated in our printed programme but are always subject to confirmation and update, so please check with the Box Office.

Foreign-language films usually carry subtitles, and these are clearly indicated in the printed programme.





Toilets

There is an adapted toilet at the rear of the main foyer on the left.




Telephones

The Picturehouse does not have a public phone, but our staff will be happy to call a taxi for you if required.




Audio-Described

Audio-described screenings are not currently indicated in our printed programme as there is limited space but are indicated on our web listings.




Autism-Friendly

Lights are left dimmed and the volume lowered. No-one will mind if customers move around or make noise during the show. The film will start promptly at the advertised time with no adverts or trailers.




Dementia-Friendly

Lights are left dimmed and amenities are clearly marked. The film will start promptly at the advertised time with no adverts or trailers and there will be an interval/comfort break half-way through the show.




Bookings and general enquiries

Wheelchair spaces and Carers tickets are bookable online. (For Carers Tickets please see Carers section). Alternatively to book wheelchair spaces or carer tickets by phone, or for all other accessibility enquires, please call our dedicated accessibility hotline 02072 947908 (Text Relay call 18001 02072 947908).