Box Office Enquiries
Most enquiries from customers can be best dealt with by the management team at
each cinema. Please navigate to the pages for your local cinema and look up the details under Cinema Information.
Alternatively you can call us on 0871 902 5747 to book tickets (calls cost 13p per minute plus your telephone company’s access charge).
Members can call a dedicated helpline for anything concerning their Picturehouse Membership. Whether you want to find out when your Membership expires, check how many free tickets you have left or simply discuss your benefits and renewal options, we are here to help on 020 7733 2229.
Please note that while you can renew your Membership on this helpline, you cannot book tickets on this number. To book tickets, please call 0871 902 5747 (calls cost 13p per minute plus your telephone company’s access charge).
If you need to contact our head office, please email firstname.lastname@example.org, call 020 7734 4342 or write to Picturehouse Cinemas Ltd, 7th Floor, St Vincent House, 30 Orange Street, London, WC2H 7HH. This email address is checked during office hours and your email will be passed on to the best person to deal with your enquiry.
Head Office Enquiries
If you need to contact our head office, please email
email@example.com, call 020 7734 4342 or write to Picturehouse Cinemas Ltd, 7th Floor, St Vincent House, 30 Orange Street, London, WC2H 7HH. The "enquiries" email address is checked during office hours and your email will be passed on to the best person to deal with your request.
Advertise With Us
There are various advertising opportunities at Picturehouse Cinemas.
If you want to advertise before the main feature, please contact Digital Cinema Media on 020 7534 6363.
In Our Printed Material
Our brochures are produced every six weeks and we print around 2.5 million copies a year, which are distributed locally, in our cinemas and mailed out to our member database. You have the option to advertise in specific cinema brochures or nationally in our quarterly magazine, Picturehouse Recommends.
There are advertising opportunities on this website, in our email communications or via our social media channels.
For more information and advertising rates for print and online please email firstname.lastname@example.org or call us on 020 7734 4342.
Each cinema recruits its own front-of-house staff (front-of-house assistants, supervisors, duty managers, bar and catering staff). If you are interested in being considered for one of these positions please send your CV to email@example.com with the name of the venue you are applying to.
Front-Of-House Staff Pay Rates
Work time pay rate £8.72 (based on £8.18 an hour for an 8 hour shift which includes a 30 minute paid break) plus £2 commission for every Membership sold or renewed and £4 for every Member Plus Membership.
Plus – Shared Bonus Scheme:
An additional £1.00 will be paid for every Membership sold to be shared amongst the team in each cinema and pro rata in line with hours worked in the same month as the bonus is calculated. Adding between 10p and 25p per hour for all front of house staff.
Work time pay rate £9.65 (based on £9.05 an hour for an 8 hour shift which includes a 30 minute paid break) plus £1 commission for every Membership sold or renewed and £2 for every Member Plus Membership.
Plus – Shared Bonus Scheme:
An additional £1.30 will be paid for every Membership sold to be shared amongst the team in each cinema and pro rata in line with hours worked in the same month as the bonus is calculated. Adding between 10p and 25p per hour for all front of house staff.
There is a separate pay agreement at The Ritzy in Brixton
, where front-of-house staff are paid a flat rate of £9.10 an hour.
All breaks are fully paid at the hourly rate.
Staff are paid monthly directly into their bank accounts and receive their payslips by email. It is therefore a requirement that all new staff have an email account and bank account.
Late Night Allowance
If you work past midnight, you will get a payment of £6.45 OR if you work after 1am, you will get a payment of £11.80 OR if you work after 2am, you will get a payment of £16.50 OR if you work after 4am, you will get a payment of £25.00.
Sick Pay, Holiday, Pension, Maternity and Paternity
All cinema staff who have one year’s service receive company sick pay. This tops up your Statutory Sick Pay to match your average earnings after a week’s absence. All managers and head office staff who have passed their probation receive company sick pay up to a maximum of four weeks a year.
All staff receive four weeks' holiday pay, plus an allowance for public holidays. Managers and head office staff receive an additional week after five years’ service, and a further week after ten years’ service.
Like all employers, the company makes pension contributions for all staff (unless you opt out). All staff can choose to increase their contributions after two years, and the company will increase its contributions.
Picturehouse pay statutory Maternity and Paternity Pay.
Unlimited free tickets at Picturehouse:
You can see any film or event for free at any Picturehouse Cinema provided there are seats available at the last minute.
Two guest tickets a week:
Once a week, all staff who have passed their probation can also bring two guests to any film or event at Picturehouse Cinemas for free, subject to availability.
You can have free hot drinks, post-mix soft drinks and popcorn on each visit to the cinema.
Unlimited free tickets at Cineworld:
You can have one free ticket to any screening at any Cineworld cinema, subject to availability.
Free hot drinks and draught soft drinks:
When you are working you can have as much free tea, coffee and post-mix soft drinks as you like.
Picturehouse food and drink discounts:
You and a guest can claim 30% off food and drink at Picturehouse Cinemas, including on your days off.
Cineworld food and drink discounts:
You can claim 10% off food and drink at Cineworld cinemas, including from Starbucks in their cinemas.
Low-cost staff food is generally available during off-peak times at cinemas with kitchens when you are working.
Picturehouse Members’ Discounts:
Picturehouse employees also enjoy the same national and local partner benefits that Picturehouse Members can claim, including discounts at GBK, Giraffe, MUBI, Little White Lies, Shooting People and Lily Charmed.
If you use a computer or tills at work, we can provide vouchers so that you can have a free eye test.
You can choose to have part of your salary paid in childcare vouchers and thereby save on tax.
Life assurance scheme:
All managers and head office staff who increase their pension contributions will be automatically included in the life assurance scheme, which pays a lump sum of four times your salary to your dependents if you die.
Income protection scheme:
All managers and head office staff who increase their pension contributions will be automatically included in the income protection scheme, which provides for payments if you are off work with an illness that lasts more than 13 weeks (up to retirement age).
All Picturehouse staff can opt to participate in Cineworld’s ShareSave schemes, through which you can save an amount from your pay each week to buy shares at a discounted rate after three years.
Cinema Managers: notes for applicants
We have relatively low turnover at management level and so opportunities do not arise often. However, when we do have vacancies we almost always turn first to the CVs that have been emailed to us, so we encourage you to send in your CV for our consideration.
Cinema managers need to have a wide range of skills, including people management, customer service, marketing & promotion, building maintenance, film projection, and food & beverage service. We do, of course, provide in-house training and support in all areas but the more experience you can bring (not necessarily in a cinema or theatre environment) the stronger your chances will be.
We look for people with exceptional organisational skills, flexibility about locations, a readiness to work unsocial hours, ideas about marketing, and a willingness to be completely hands-on. Experience of management is essential and you must, of course, have an interest in film.
Applications for any management, projectionist or head office positions can be made by emailing your CV to firstname.lastname@example.org.