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Contact Us

Telephone lines are open 9.00am to 8.30pm, seven days a week.


You can call our Customer Care Team on 0871 902 5747 to book tickets (calls cost 13p per minute plus your telephone company’s access charge).

If you want a refund, you can call the dedicated telephone line for refunds on 0207 018 3629,

Customer Service

For general customer service queries please email or call 0207 326 2649.

Membership Helpline

Members can call a dedicated helpline for anything concerning their Picturehouse Membership. Whether you want to find out when your Membership expires, check how many free tickets you have left or simply discuss your benefits and renewal options, we are here to help on 020 7733 2229.

Please note that while you can renew your Membership on this helpline, you cannot book tickets on this number.


If you would like to talk to someone regarding accessibility at the cinema, please call our dedicated helpline on 0207 294 7908.

Business Enquiries

If you need to contact our head office, please email or write to:

Picturehouse Cinemas Ltd
7th Floor, St Vincent House,
30 Orange Street,

The "enquiries" email address is checked during office hours and your email will be passed on to the best person to deal with your request.

Press Enquiries

If you have a press enquiry please email us on

There are various advertising opportunities at Picturehouse Cinemas.

On Screen

If you want to advertise before the main feature, please contact Digital Cinema Media on 0207 534 6363.

In Our Printed Material

Our brochures are produced every six weeks and we print around 2.5 million copies a year, which are distributed locally, in our cinemas and mailed out to our member database. You have the option to advertise in specific cinema brochures or nationally in our quarterly magazine, Picturehouse Recommends.


There are advertising opportunities on this website, in our email communications or via our social media channels.

For more information and advertising rates for print and online please email


We have relatively low turnover at management level and so opportunities do not arise often. However, when we do have vacancies we almost always turn first to the CVs that have been emailed to us, so we encourage you to send in your CV for our consideration.

Cinema managers need to have a wide range of skills, including people management, customer service, marketing & promotion, building maintenance, film projection, and food & beverage service. We do, of course, provide in-house training and support in all areas but the more experience you can bring (not necessarily in a cinema or theatre environment) the stronger your chances will be.

We look for people with exceptional organisational skills, flexibility about locations, a readiness to work unsocial hours, ideas about marketing, and a willingness to be completely hands-on. Experience of management is essential and you must, of course, have an interest in film.

Each cinema recruits its own front-of-house staff (front-of-house assistants, supervisors, duty managers, bar and catering staff). If you are interested in being considered for one of these positions please pop into your local Picturehouse with your CV and talk to a member of staff.

Most job opportunities are advertised on the Independent Cinema Office website<

Bromley Picturehouse is recruiting for customer service assistants, supervisors and chefs. Bromley is a six screen cinema and kitchen due to open late spring. Find out more and how to apply on Picturehouse Spotlight./p>