ACCESSIBILITY AT DUKE OF YORK'S

This page explains the current facilities for people with disabilities and is intended to assist you in planning your visit.


Advance booking

Advance booking is always a good idea so that our staff can readily provide assistance if required. Accompanying carers are eligible for a free ticket. We will be pleased to reserve wheelchair spaces or seats in any particular part of the auditorium if this is helpful. Please contact us in advance.


Customers with limited mobility 

The ground floor is accessible to customers with limited mobility including wheelchair users. The Box Office, Kiosk, access toilet and screen are all located on the ground floor. There are four wheelchair spaces in the screen. From the foyer, there is a small ramp from which to access the Kiosk and Screen.

We regret that at present there is no lift and consequently the Balcony and Bar can only be accessed by ascending a staircase of 25 steps.


Visually impaired customers

Guide dogs are welcome. If you wish to take your dog into a performance, please let us know when booking so that we can arrange an aisle seat. Our staff will be happy to provide drinking water for your dog. Large-print film schedules are available on request.


Customers with impaired hearing

An Induction loop system is fitted in the auditorium. To access the system, you will need to turn your hearing aid to the 'T' position. Certain performances carry subtitles and these are clearly indicated in the programme.


Subtitled (Captioned) Screenings

We offer regular Subtitled (Captioned) screenings, which provide a transcription of the audio from a film, displayed at the bottom of the cinema screen. Along with the dialogue from the film, the subtitles include non-dialogue audio such as "(sighs)" or "(door creaks)" to ensure people who are deaf or hard of hearing can enjoy the full film plot. These screenings may also benefit those with English as a second language. We endeavour to programme two subtitled screenings per week. Please note that not all films are provided with a Subtitle (Captioned) track, so some weeks we may have fewer subtitled screenings as a result.


Blue Badge parking

Unfortunately, there is no disabled parking bay on either of the adjacent streets.


Toilets

There is a wheelchair-accessible adapted toilet on the ground floor. There is an alarm cord inside should you need to summon a member of staff.


Autism-Friendly Screenings

Autism-Friendly Screenings are screenings which create an environment that is welcoming for people with a range of conditions such as autism, learning disabilities and cognitive disorders. Sound levels are turned down, the lights are left on at a low level and there are no trailers or adverts at the beginning of the film. Audience members are welcome to take a break from the screen, make noise and move around as needed. Autism Friendly screenings run on the third Sunday of every month and tickets are £2.50 per person.


Dementia-Friendly Screenings

Dementia-Friendly Screenings are screenings are open to all but adapted to enable people living with Dementia to enjoy a trip to the cinema. The films are specially programmed and include older classics and musicals. Sound levels are turned down if it is a loud soundtrack, the lights are left on at a low level and there are no trailers or adverts at the beginning of the film. Free tea/coffee and biscuits are served before the film to give audience members a chance to socialise and familiarise themselves with the building. There is a short interval about halfway through the film and audience members are welcome to take a break from the screen, make noise and move around as needed. Autism Friendly screenings run on the fourth Friday of the month with refreshments from 10.30 and the film starting at 11.00. Tickets are £4 per person, with free tickets for accompanying carers.


Bookings and general enquiries

Wheelchair spaces and Carers tickets are bookable online. (For Carers Tickets please see Carers section). Alternatively to book wheelchair spaces or carer tickets by phone, or for all other accessibility enquires, please call our dedicated accessibility hotline 02072 947908 (Text Relay call 18001 02072 947908).