Frequently Asked Questions

The Picturehouse Team

11 May 21

We tremendously value the positive feedback and support we've received from customers at Picturehouse since our reopening, and we appreciate all our visitors' adherence to the changes implemented to help ease the spread of Coronavirus (COVID-19). 

Many of the procedures that we have implemented, including sanitation stations, rigorous cleaning procedures, and new refund policies will remain in place as Government guidelines to ease the spread of COVID-19 change on Monday 19 July in England and 9 August in Scotland.

Adjustments to bookings and physical distancing measures around our cinemas will stay in place, with a one-seat gap in all auditoriums in our cinemas across England and Scotland. This has already been implemented on the booking systems. Wearing face coverings is no longer mandatory for visitors, although we'll be strongly encouraging our staff to continue these practices, and those visiting are more than welcome to. In Scotland, wearing face coverings remains mandatory except for whilst eating and drinking.

The requirement for indoor hospitality venues to collect the contact details of customers to help with Test and Protect Scotland remain in effect.

Above all, we aim to continue to ensure that both customers and employees will continue to feel safe and comfortable at Picturehouse.

For further information, read our full FAQ here

If you are a patron of Cameo Cinema in Edinburgh, Scotland, a more comprehensive FAQ on COVID-19 procedures can be found here